Workforce Manager Analyst – KS – Lenexa, KS

Why TrueAccord?

Debt collection is failing consumers. Every year, 77 Million Americans have negative experiences with the collections process, and they deserve a better approach – one that is more relevant, more digital, and less abrasive. That’s why banks, lenders, and industry leaders are coming to TrueAccord for innovative solutions recovering outstanding receivables.

TrueAccord is a category-defining company. We combine machine learning with a human based approach to assist both clients and consumers through a challenging financial process. With a world-class leadership team, passionate and driven team members, and a diverse and growing client base, TrueAccord is well positioned for continued success. Come join our team and disrupt a multi-billion dollar industry that’s been waiting for change.

Workforce Management Analyst

The Workforce Management Analyst role will play an integral part in our Customer Engagement (CE) Team, providing focused expertise in contact center forecasting, service level management, staffing requirements, scheduling and project planning. The CE workforce consists of employee groups responsible for handling front and back-office operations, including inbound and outbound communications via phone calls, emails, and case management with additional channels expected in the future. This role is responsible for daily reporting, staffing & scheduling and monitoring of real time performance. This includes reviewing team member schedule adherence, intraday management of resources, monitoring multiple channel performance and productivity, and schedule adjustments to meet staffing and service goals.

What TrueAccord offers you + Culture & Benefits

TrueAccord is headquartered in San Francisco and opening a new office in Lenexa, KS. We offer a healthy work environment that continuously builds an inclusive & diverse culture where everyone is able to develop the best version of themselves. We are a dynamic group of people who are subject matter experts with a passion for change (and a strong Giphy game).

We promote work/life harmony and increased productivity. Company events are held for all our teams to come together, have fun and learn about one another.

Our teams are crafting solutions to big problems every day. If you’re looking for an opportunity to do impactful work, join TrueAccord and make a difference.

Our Dedication to Diversity & Inclusion

TrueAccord is an equal opportunity employer. We promote, value, and thrive with a diverse & inclusive team. Different perspectives contribute to better solutions and this make us stronger every day. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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