PRIMARY RESPONSIBILITY: At the application/product level, responsible for implementation of intermediate architectural design of hardware, software and/or networking systems.
KNOWLEDGE/SKILLS/ABILITY: Intermediate to advanced knowledge of: OSs and distributions, patching, monitoring, RAID, security, web servers, cluster management, high availability, root cause analysis, systems optimization, configuration and source code management, database administration, scripting language, auth/directory services, backups, caching, SSL certificates, storage, packet analysis, DNS , HTTP, FTP, SNMP, SSH, hardware, virtualization, networking, firewalls, load balancing, troubleshooting, stack trace analysis, methodologies of design and implementation. Intermediate to advanced knowledge of Windows, Shell Scripting. Able to resolve problems in a timely manner. Understand automation principles and design. Demonstrate ability to learn and adapt to Rackspace specific tools. Seeks out guidance and knowledge. Understanding and knowledge of adjacent roles. Beginning understanding of business impact.
JOB COMPLEXITY: Responsible for implementation of intermediate architectural design of hardware, software and/or networking systems. Analyzes systems and determines business requirements. Ensures completeness and compatibility of the technical infrastructure to support system performance. Keeps informed of new technology. Follow and execute Rackspace change management. Contribute and organize central store of knowledge. Attend interdepartmental meetings. Participates in systems/code reviews and design sessions. Particpiates in Root Cause Analysis sessions. Evaluate changes using RPN methods and develop MOPs for changes. Take full ownership of problem life cycle.
SUPERVISION: Normally receives little instruction on day-to-day work. General instructions on new assignments. Mentors junior staff.
EXPERIENCE/EDUCATION: Requires a minimum of 4 years Windows systems experience, including systems administration or engineering experience. Bachelor’s degree in Computer Science or a related technical field preferred. MCSE preferred.
PHYSICAL DEMANDS: General office environment. Some stress may occur at times. Some lifting up to 20 pounds required.