Job Location: Peabody, MA
We have an exciting opportunity for a WAREHOUSE OPERATIONS MANAGER to manage freight handling for our customers out of our warehouse in Peabody, MA
- Assumes responsibility for good working practices, safety, and security for customer inventory
- Develops, recommends, and implements process and procedure improvements for service delivery to the customer
- Provides customized solutions for customers in the areas of warehousing, inventory control & analysis, transportation, and technical support
- Responsible for the Key Performance Indicators (KPIs) of the product and ensures budget targets are met
- Supervises staff, responsible for hiring, coaching, training, and developing subordinate staff
- Assigns work, sets completion dates, reviews work, and manages performance in accordance with organizational policies, procedures, and performance management processes
- Collaborates with senior management to deliver strategic business results. Builds collaborative working relationships across groups
- Drives Performance Improvement though active management and use is CIP tools.
- Metric driven and drives team performance based on data
- Responsible to shape and adjust workflows based on business need.
- P/L responsibility for the business unit, works to control costs and implement cost improvement measures.
- Drives Productivity improvement measures with teams.
- Responsible for root cause analysis and implementation of corrective measures to address and minimize reoccurring challenges.
- Responsible to develop, maintain, and implement local operating procedures and work instructions.
Skills / Requirements:
- Minimum 5 years in freight forwarding and warehouse operations experience required
- Minimum 2 years supervisory or management experience required
- Experience with Dangerous Goods and Hazmat regulations a must
- Familiarity with DOT, TSA, TAPA, and C-TPAT regulations preferred
- Experience with temperature controlled cargo a plus
- Effective verbal and written communication skills
- Strong Microsoft Office skills (Outlook, Excel, Word, and PowerPoint)
- BA/BS Preferred
WHY JOIN our DHL team?
At DHL, you will be part of a strong team that respects its’ employees, society, and environment. You will interact with people from all over the world and get the chance to experience the unique international spirit of DHL. We offer benefits and programs to help you manage your time at and away at work to achieve a healthy work/life balance. DHL offers highly competitive compensation, incentive, and bonus plans.
In addition, DHL offers the following:
- Paid time off: Holiday, Float Holiday, Vacation, and Sick
- Medical, Prescription, Dental, and Vision plans
- 401K plan with a match
- Employee Discount plan
- Tuition Assistance Plan
As the world’s leading logistics’ company, DHL offers a wide range of interesting job challenges and opportunities in our different divisions around the globe. Our performance management system supports us in recognizing your potential, evaluating your performance, and continuously planning the development of your career with DHL. We will always enable you to take on responsibility and encourage your growth, personally and professionally.
We are proud of our history and what we have created, a global market leader with 30,000 passionate employees. Our aspiration is to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF, because we have:
- The largest global network with more than ~30,000 passionate employees
- The most efficient processes and fastest response times
- The best solutions and best customer service
Our Vision: The Logistics Company for the World
Our Mission: Excellence. Simply Delivered.
Our Purpose: We connect people, improving their lives.
Our Values: Respect & Results
Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility
About DHL Global Forwarding (DGF):
DHL Global Forwarding (DGF) is the world leader in air freight services and one of the leading providers of ocean freight services. Around 30,000 employees work to ensure the transport of all kinds of shipments by air or sea. DGF’s logistics solutions span the entire supply chain, from the factory to the shop floor. They also include special transport-related services.
Our business model is very asset-light, as it is based on the brokerage of transport services between customers and freight carriers. We consolidate shipments to achieve higher volumes, purchase cargo space at better conditions and optimize network utilization. Our global presence means we can offer a variety of routing options and meet our customers’ increasing demand for multimodal shipments.
We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html
DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
DHL Global Forwarding will only employ those who are legally authorized to work in the United States. This is not a position for which visa sponsorship will be provided. Individuals who need sponsorship for work authorization, now or in the future, are not eligible for hire for this role.