VETERANS ASSISTANCE COUNSELOR SUPERVISOR State of Louisiana State of Louisiana 298 reviews

Supplemental Information

The Louisiana Department of Veterans Affairs is an Equal Opportunity Employer and State as a Model Employer (SAME) to promote diversity and inclusion in the workplace.

This position is open to permeant LDVA employee. This position open to LDVA employees in the promotional zone.

The Veterans Assistance Counselor Supervisor will serve as Office Manager for a parish Veterans Service Office. This will be classified as a Class 3 office. This Class 3 office. This Class 3 office serves a veteran population of 27,501+. The incumbent functions in a public relation capacity in the parish where assigned. Incumbent may operate itinerant offices when required.

The position will be filled by a probation promotion of a permanent LDVA employee.

A Resume will not be accepted in lieu of work experience. An application may be considered incomplete if the work experience and education sections are not completed.

There is no guarantee that all applicants will be interviewed. The hiring manager has 90 days from the closing date of the announcement to make a hiring decision. Should you be selected for an interview, you will be notified by the contact information listed on your application.

No Civil Service test score is required in order to be considered for this vacancy.

To apply for this vacancy, click on the "Apply" link above and complete an electronic application which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process by selecting the 'Applications' link after logging into their account. Below are the most common status messages and their meanings.


While we encourage all interested applicants to apply, please be aware that there are various reasons that your application may be disqualified from consideration including, but not limited, to:

Failure to fully complete the education and work experience sections of the application; (Please note for the education section that the semester area refers to the # of credit HOURS and not the # of semesters you completed)

Submission of a resume and/or SF-10 application in lieu of the online application. Information on the resume will not substitute and must also be included on the actual job application in order to be considered.

Failure to list complete license information (if applicable to the job position).

Failure to submit an equivalency evaluation statement for an international degree by the closing of this announcement.

For further information about this vacancy contact:
Mynisha Hardin, MBA
Human Resources Analyst

A baccalaureate degree plus three years of professional level experience in veterans' service work, public benefits claims examining, social services or human resources.
Six years of full-time work experience in any field may be substituted for the required baccalaureate degree.
Candidates without a baccalaureate degree may combine work experience and college credit to substitute for the baccalaureate degree as follows:
A maximum of 120 semester hours may be combined with experience to substitute for the baccalaureate degree.
30 to 59 semester hours credit will substitute for one year of experience towards the baccalaureate degree.
60 to 89 semester hours credit will substitute for two years of experience towards the baccalaureate degree.
90 to 119 semester hours credit will substitute for three years of experience towards the baccalaureate degree.
120 or more semester hours credit will substitute for four years of experience towards the baccalaureate degree.
College credit earned without obtaining a baccalaureate degree may be substituted for a maximum of four years full-time work experience towards the baccalaureate degree. Candidates with 120 or more semester hours of credit, but without a degree, must also have at least two years of full-time work experience to substitute for the baccalaureate degree.
Must be honorably discharged veteran of the United States Armed Forces. Service must have been on an active full time basis.
Examples of public benefits include Veterans' Administration benefits, food stamps, disability, unemployment insurance claims, etc.
Any college hours or degree must be from a school accredited by one of the following regional accrediting bodies: the Middle States Commission on Higher Education; the New England Commission of Higher Education; the Higher Learning Commission; the Northwest Commission on Colleges and Universities; the Southern Association of Colleges and Schools; and the Western Association of Schools and Colleges.
Job Concepts

Function of Work:
To supervise the counseling of veterans and their dependents in obtaining health, employment, educational, and fiscal benefits.

Level of Work:

Supervision Received:
Broad review from a Veterans Assistance Regional Manager.

Supervision Exercised:
Direct-line over Veterans Assistance Counselors and clerical employees.

Location of Work:
Department of Veterans Affairs, parish offices.

Job Distinctions:
Differs from Veterans Assistance Counselors by the presence of responsibility of supervising Veterans Assistance Counselors and of managing a parish office.

Differs from Veterans Assistance Regional Manager by the absence of responsibility for managing a region of Veterans Affairs parish offices.

Examples of Work

Supervises fiscal management, operating procedures, and personnel staff in a Veterans Assistance parish office. Submits periodic written reports reflecting the total office production.

Interviews veterans or their dependents to determine entitlement to benefits, gathers supporting documentary information, and processes claims through the U.S. Department of Veterans Affairs to a justifiable conclusion.

Assists subordinate Veterans Assistance Counselors in the more complex aspects of laws and regulations governing the interpretation for veterans and their dependents.

Provides consultation to veterans' organizations in the formulation and implementation of veterans' service programs.

Promotes public interest by participating in conferences, speaking engagements, and meetings.

May serve as relief service officer by providing coverage of offices in the absence of regularly assigned professional employees.

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