Tour Operator Customer Service/Administrative Assistant – Fountain Valley, CA 92708

Tour operator seeking an experienced and reliable individual who can learn quickly, retain information and take initiative with a strong ability to multi-task and prioritize in a fast-paced, supportive and fun environment. Must be a well organized, detail-oriented and effective communicator while providing exceptional customer service and working both independently and in a team atmosphere (7-10 individuals) for a boutique tour/cruise operator.

This individual is responsible for acting as the primary point of contact for clients assisting them with their tour reservations, changes, cancellations, etc. and assist product managers with the successful operation of tours.

Job Duties:
*Initial contact and follow-up with clients that are older adults
*Ability to work independently on ongoing projects which require written and verbal communication with department managers
*Maintain an organized file system and calendar for follow-up
*Prepare documents and tour supplies as assigned
*Provide administrative support as necessary

Education Requirements:
*Bachelors Degree preferred
*Minimum of High School Diploma or equivalent

Experience:
*4 years minimum customer service experience
*2 years minimum residence in Southern California with knowledge of the region

Technical Skills:
*Proficiency in Microsoft Office Applications (Word, Excel, Outlook)

Communication Skills:
*Excellent verbal and written communication skills
*Ability to interact with all levels of staff
*Swift response time and follow-up required
*Keep a smile in your voice and possess patience to handle needy clientele
*The ability to work and communicate in a team atmosphere

Other Skills:
*Ability to balance competing priorities, complex situations and tight deadlines required
*Results-oriented self-starter with ability to work in a fast-paced entrepreneurial environment
*Retain a positive, can-do, energetic attitude
*Ability to retain and organize large volumes of changing information
*Strong ability to remain organized, multi-task and prioritize in a fast-paced environment
*Positive, can-do, energetic attitude
*Commitment to exceptional attendance and reliability

Availability:
*Monday-Friday 8:30 a.m.-5:00 p.m.

Benefits:
*Competitive wages
*Medical
*Sick & Vacation Time
*401K
*Opportunity to travel; tour discounts

Job Type: Full-time

Salary: $16.00 to $20.00 /hour

Education:

  • High school or equivalent (Preferred)

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