The Credit & Collections Manager is responsible for establishing or confirming policies and implementing procedures for front money, wire transfers, check cashing and other means of cash funding to guests. This position will also be responsible for all associated collection activities and the oversight of Title 31 recordkeeping. The Credit & Collections Manager will work closely with operational and financial management to develop strategies and practices that are beneficial to our revenue streams while maintaining a low threshold of receivables and overdue accounts.
Essential Job Responsibilities and Duties
Maintain a high quality of guest service according to Jacobs Entertainment, Inc. Mission Statement and F.A.S.T. Track Values Statement.
Develop and administer cash funding and collections programs for all sources allowed by law and regulation
Work with Director of Compliance to update, monitor and oversee training on Title 31 for Western Region.
Prepare procedures and manuals to promote compliance and consistency with company policies and state/ federal mandated regulations
Implement processes to improve cash on floor
Organizes the funding and collection operation for effective and efficient service to guests
Develop and maintain all guest applications for check cashing and other funding sources.
Prepare and distribute weekly, monthly, and quarterly reports for check cashing, wire transfers or front money to management
Create and conduct training to operations team on check cashing, wire transfers, and front money in order to educate employees on making quality decisions
Oversee check cashing policies and procedures
Evaluate and approve requests for check cashing accounts-This includes both new accounts and limit changes to existing accounts
Monitor and negotiate the collection of overdue accounts
Work with Planning and Analysis to create reports that tie play history to funding history to assist in evaluating limits
Research and analyze emerging technology tools to ensure the company and our patrons have access to products beneficial to the ease and security of these transactions.
Thorough knowledge of applicable Company and departmental policies and procedures as well as the willingness to learn and follow any policy or procedure that may be introduced in the future.
Adhere to all appearance and uniform standards.
Maintain an open line of communication with Management.
Maintain a positive and professional demeanor during all interactions with guest, fellow Employees, and Vendors.
Ability to accept performance feedback in a professional manner.
Regular attendance and arriving on time to all scheduled shifts and mandatory meetings.
Other duties as assigned.
General Job Responsibilities and Duties
To perform the job successfully, an individual should demonstrate the following F.A.S.T. Track Principles:
Offer a warm greeting to everyone you encounter with a smile and eye contact.
Practice mutual respect by dealing honestly in all interactions.
Use genuine listening skills and offer sincere responses.
Promote positive interactions with both external and internal guests through sincere greeting and communications.
Be approachable, listen and lead by example.
Be proactive and positive.
If I don’t know, I’ll find out and if we don’t have it, I’ll try to get it.
Support and practice the F.A.S.T. Track Principles from the executive level to the front line staff level.
Acquire knowledge, training and education. Communicate it to all employees.
Anticipate our guests’ needs before they ask.
Contribute ideas and solutions to improve customer service.
Escort our guests rather than point.
Take personal pride in the quality of your work.
Actively seek feedback from our guests concerning our service and atmosphere.
Share and explain information.
Great teams consist of great performers.
Create a culture of two-way communication with employees and guests.
Be courteous, kind and patient with each other.
Skills, Education and Other Requirements
3+ Years of related experience in funding and collections preferably in a management capacity
Proficient in Microsoft Office Applications
Casino experience preferred