Technical Support Specialist – Automotive and Consumer Electronics AAMP Global AAMP Global

AAMP Global is looking for a Technical Support Specialist to join its global high-performance tech team! The Technical Support Specialist role fields inbound telephone calls, e-mails, and social media posts for installation or product related technical assistance questions from retail dealers, end-users, and consumers. This exciting role helps continuously improve the products through critical product performance feedback. The position is based out of our Clearwater, FL office and will report to the Technical Services Manager.

Key Responsibilities:

· Field inbound telephone calls regarding product and installation assistance from retail dealers, end-users, and consumers for multiple brand lines.

· Answer incoming e-mail requests regarding product and installation assistance from retail dealers, end-users, and consumers for multiple brand lines.

· Assist retail dealers and end users with proper product fitment and applications questions.

· Assist retail dealers and end users with troubleshooting problematic installations.

· Meet specific inbound call volume and e-mail metrics as outlined by the Technical Services Manager.

Requirements:

· At least 3-5 years installation experience in the mobile electronics industry

· Excellent verbal and communication skills.

· Ability to deal with the public on a daily basis

· Positive attitude

· Must be very proficient with a computer

· Close attention to detail.

· Ability to troubleshoot and problem solve Mobile Electronics installations and related items

· Must be very proficient with internet search engines in order to conduct necessary research.

· Must gain and maintain a complete understanding of the company’s technical products.

· Work closely with Engineering to help develop and maintain the product line.

Required Education and Experience:

· At least 3-5 years installation experience in the mobile electronics industry

· Bilingual a plus

· MECP Certification is a plus. If not certified it will be required within 90 days of employment.

Job Type: Full-time

Pay: $17.00 – $24.00 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Disability insurance
  • Employee assistance program
  • Flexible spending account
  • Health insurance
  • Life insurance
  • Paid time off
  • Referral program
  • Retirement plan
  • Tuition reimbursement
  • Vision insurance

Schedule:

  • Monday to Friday

Work Location:

  • One location

Work Remotely:

  • Temporarily due to COVID-19

COVID-19 Precaution(s):

  • Personal protective equipment provided or required
  • Social distancing guidelines in place
  • Virtual meetings
  • Sanitizing, disinfecting, or cleaning procedures in place

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