Technical Services Support Specialist IV – Department of Technology & Communication Services – Columbia, MD 21045

Working closely with analysts, product owners, leadership, and developers, the position is responsible for designing user interfaces for enterprise applications based on user needs and project requirements.

SALARY HIRING RANGE:
$32.71 – $55.96
$68,043 – $116,415

CLASS DESCRIPTION:
Performs senior professional level technology and communication services work, which may include supervisory responsibility, under general supervision from an administrative or technical superior. Work includes maintaining, supporting and using the multiple and complex operating system components and subsystems used by the Data Operation Center or performing highly complex programming analysis and systems design.


ESSENTIAL DUTIES AND RESPONSIBILITIES:

Include the following. Other related duties may be assigned.

  • Gathering and evaluating user requirements, in collaboration with product managers and engineers
  • Illustrating design ideas using storyboards, process flows and sitemaps
  • Designing graphic user interface elements, like menus, tabs and widgets
  • Gather and evaluate user requirements in collaboration with product managers and engineers
  • Illustrate design ideas using storyboards, process flows and sitemaps
  • Develop UI mockups and prototypes that clearly illustrate how sites function and look like
  • Act as the liaison between departments to maintain a consistent web experience
  • Updating website content and reviewing SEO
  • Establish standards and guidelines for what can and cannot appear on a department developed website
  • Establish training guides to assist faculty in identifying and fixing accessibility issues with their websites.
  • Establish a process for reviewing/approving and tracking websites to insure that all webpages are in compliance and can be accessed by the public efficiently
  • Monitoring and analyzing site performance and continuity
  • Create original graphic designs (e.g. images, sketches and tables)
  • Prepare and present rough drafts to internal teams and key stakeholders
  • Identify and troubleshoot UX problems (e.g. responsiveness)
  • Conduct layout adjustments based on user feedback


SUPERVISORY DUTIES:

This position does not have any supervisory duties.


MINIMUM REQUIRED EDUCATION/EXPERIENCE:

Bachelor’s Degree and 4 years experience, or equivalent combination of education and experience.


PREFERRED EDUCATION, KNOWLEDGE, SKILLS AND ABILITIES:

  • UX/UI experience
  • Prior design experience for a corporate or government entity
  • Experience in Adobe Photoshop, Illustrator, InDesign, or equivalent design tools
  • Experience working in an agile delivery experience
  • Knowledge of ADA, 503
  • Skilled in typography, color theory, composition
  • HTML, CSS, JavaScript a plus
  • Ability to present wireframes and sell design solutions to various stakeholders
  • Ability to solve problems creatively and effectively
  • Ability to simplify complex information systems
  • Excellent communication skills
  • Solid understanding of Design Thinking


PHYSICAL DEMANDS AND WORK ENVIRONMENT:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk and hear. The employee is frequently required to stand, walk, sit, use hands to finger, handle, or feel, and reach with hands and arms. The employee must occasionally lift and or move up to 15 pounds. Specific vision abilities required by this job include close vision, depth perception, and ability to adjust focus.

The noise level of the environment is usually moderate.

LANGUAGE SKILLS, MATHEMATICAL SKILLS AND REASONING ABILITY:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.


CERTIFICATES, LICENSES AND REGISTRATIONS:

Class C Maryland Driver’s License or equivalent issued by state of residence.

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