Systems Administrator II – Cheyenne, WY 82001

At Blue we work hard, have fun and win for our members. As the Systems Administrator II you will be responsible for performing system administrative duties including assisting users with systems access, and resolving application and resource problems. Responsible for ensuring high quality Tier II Helpdesk support to all users. Responsible for repairing, maintaining, upgrading, and installing technology hardware, software and related equipment. Monitors systems utilization, availability, integrity, and recovery capabilities. Provides technical support to end users, answers questions, and prepares systems and resource training sessions as needed. Performs diagnostic testing to determine source of problems and makes necessary repairs. Maintains activity logs and makes recommendations for new infrastructure (hardware and software) products. Loads and verifies software, tracks and resolves equipment problems, and completes licensing and inventory control functions. Notifies supervisor of significant problems and recurring errors in operating systems, hardware, software and associated peripherals. Works on a team responsible for providing system resources required to deliver voice, internet, office and applications to the company’s internal and external customers. Is part of an on call rotation for after-hours response and resolution as required

Major Duties and Responsibilities:

  • Assumes responsibility for performing timely and effective tier II user support services. Assists users in accessing corporate systems resources, server and virtualization architecture, and data storage including (but not limited to): Enterprise and Departmental server-class machines, Network Attached Storage devices, Data Backup and replication Services, hardware and software management, Server Operating Systems, Email Systems, and Server Disk and Performance Capacity management. Includes VOIP technologies. Provides phone, e-mail, and in-person support to end users. Provides training for end users on installed and network software. Installs and maintains network and user software across all platforms in the credit unions data center footprint. Troubleshoots problems with hardware and software. Maintains an activity log of problems, analyzes data, and makes recommendations for action. Responsible for documenting procedures for deploying products in area of responsibility.

  • Contacts vendors and arranges for upgrades, updates, patches and replacements for software and hardware platforms. Analyzes problems and provides technical assistance to solve them. Corrects routine operating problems through necessary action and resolution steps, utilizing outside resource as necessary and available.

  • Responsible for installation, product upgrades and ongoing support for all corporate systems and resource, including (but not limited to): backups, replication, voice services, systems access, and organization servers. Serves as the primary technical resource of the IT Operations department with Disaster Recovery process, facilities, and annual test. Assumes responsibility for the effective performance of systems administration duties.

  • Grants rights to users, manages user network and e-mail accounts, adds and deletes user accounts. Configures software for deployment and company-wide implementation. Completes hardware and software licensing functions and inventory management duties. Ensures company compliance with software licensing agreements.

  • Additional responsibilities include checking server, storage, security software, and backup logs, scrutinizing performance and capacity for credit union violations and performance opportunities, evaluating inconsistent adherence to IT and security policies, etc. Will participate in annual audit and security testing, conduct users activity audits when required or requested by leadership.

  • Assumes responsibility for establishing and maintaining collaborative communication and coordination with outside vendors, company personnel, and with management. Maintains regular contact with all departments to obtain information and to correct errors in network operations. Distributes materials on updated projects. Assists area personnel with computer operations. Trains and supports users and tier 1 support personnel. Keeps users informed of the status of their requests

  • Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.

Experience: Five to eight years of similar or related experience, including preparatory experience.

  • Experience with Palo Alto firewalls preferred.

  • Experience with the CISCO Voice over IP and Encryption technologies preferred.

  • Experience with Veeam Backup Solutions preferred

  • Experience with Zerto Replication Solutions preferred

  • Experience with VMWare vSphere, Horizon View, and other services preferred

  • Experience with Windows Server and Desktop O/S preferred

  • Experience with Linux O/S preferred

  • Minimum of two to four years of experience in maintaining and supporting the aforementioned systems at a high level is required.

Education/Certifications/Licenses: A college degree.

Interpersonal Skills: A significant level of trust, credibility and diplomacy is required. In-depth dialogues, conversations and
explanations with customers, direct and indirect reports and outside vendors can be of a sensitive and/or
highly confidential nature. Communications may involve motivating, influencing, educating and/or advising
others on matters of significance. Courtesy, tact and diplomacy are essential elements of the job. Work
involves personal contact with others inside and/or outside the organization, generally regarding routine
matters for purposes of giving and obtaining information, as well as advising or referring, which commonly
require shorter discussions.

Other Skills: A working knowledge of Firewall, Intrusion Detections and other security best practices is imperative.

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