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Support Staff / Direct care – Worcester, MA

Essential Functions and Responsibilities:

  • Complete intake and assessment on all families referred to CMHA Shelter Program, identifying issues pertaining to current housing and barriers to accessing and maintaining permanent housing.
  • Implement all procedures that ensure the health, safety, and well being of families we support including doing rounds of the property and apartments.
  • Implement all procedures that ensure physical safety and cleanliness of the program.
  • Provide intervention in the event of a dispute or crisis on the property.
  • Notify Manager and proper authorities of any violence or threat to the health and safety of families in program or the neighbors of the facility.
  • Interact with families in a respectful, supportive manner and encourage families to exercise good judgment while at the program.
  • Maintain up to date records of all certificates and documents in an organized manner in the office.
  • Ability to maintain a good working relationship with all co-workers and the general public and to use good judgment in recognizing scope of authority.
  • Assist families to access, and/or provide, all needed transportation.
  • Review and complete all required documentation of pertinent information /incidents occurring on shift. Complete all required paperwork.
  • Participate in supervision, team, and other assigned meetings.
  • Set an example for program families of responsibility and professionalism.
  • Acquire and maintain all required certifications.
  • Perform other related tasks as assigned by Executive Director, Shelter Director, or Designee

Position Requirements at Time of Hire:



Bachelor’s degree in Social Services preferred. Alternative education and experience may be substituted for degree. High School diploma and valid driver’s license required.

Work/Professional Experience:

  • Three years experience working in Human Services preferably in areas of homelessness and housing
  • Knowledge and understanding of issues facing homeless families
  • Willingness and ability to work with diverse

Special Skills and Competencies:

  • A demonstrated ability to motivate, support and advocate for people.
  • Ability to work within a team.
  • A demonstrated ability to motivate, support, empower and advocate without judgment in working with families served.
  • Ability to work professionally and effectively with community partners.
  • Maintain strong professional demeanor and practice strong ethics in position.
  • Maintain confidentiality regarding staff and all families served at all times.
  • Ability to develop and learn new skills.
  • A demonstrated ability to complete needed tasks (computer skills, transportation of clients, navigate multi-level properties)
  • CPR and First Aid Certified
  • Possess a valid Driver’s License

Job Type: Part-time

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