Co-Manager – Responsible for assisting Store Manager in attracting, hiring, training and developing all levels of Associates including: Sales Associates, Stylists and Stock Experts. The Co-Manager assists the store team in meeting all financial and statistical goals while managing one or more Division of Responsibility (DOR), which include:
Sales Leader – Responsible for leading sales floor coverage while maintaining a selling focus in the absence of store management. Develops, coaches, and motivates sales Associates to provide an exceptional customer experience.
Stylist – Exceeds customer expectations by providing a personalized fitting room experience. Demonstrate strategic selling techniques such as fitting room wardrobing and personalized merchandise selections. Provides advanced knowledge of current fashion trends and Express product. Maximizes the fitting room experience, while driving sales and creating an elevated customer experience.
Stock Expert – Exceeds customer expectations by leveraging merchandise flow efficiencies to ensure product is available and easy to shop. Ensures merchandise is processed according to UPH standards. Ensures new product is placed appropriately on the sales floor once it arrives and has been processed.
Sales Associate – Responsible for providing an exceptional customer experience through offering assistance when needed, ensuring product is on the floor and sized appropriately, and all customers have a quick and efficient cash wrap experience. Additional tasks include stocking, cleaning, and folding merchandise.