Staff Software Engineer- Frontend, Product Growth & Monetization – Madison, WI 53703

Job Description

An industry-leading tech company

At Zendesk, we get excited about building software that delivers the ultimate customer experience. Your favorite brands (like AirBnb, Uber, Slack, and OpenTable) use our products to engage you as a customer, and we lead the industry with beautifully simple software. And we’re constantly innovating – no really, we can’t wait to outdo ourselves in the near future!

Zendesk has all the stuff you’d expect from a tech company – competitive pay, stock, benefits, beautiful office, snacks, and more. We also have a culture deeply dedicated to helping our staff keep work-life balance, from flexible hours to remote work, to the most progressive parental leave plans on the market. Our Corporate Social Responsibility team is actively engaged in our community and enable us to invest thousands of hours with local community groups each year. We invest in diversity and inclusion so that our staff reflects the diversity of the world around us. We have a whole crew dedicated to ensuring our workplace experience is top notch and welcoming for all.

What you’ll do

As a Staff Front End Engineer on the Growth & Monetization team, you will be a key technical contributor across all areas of the engineering lifecycle, including gathering requirements from partners, defining experiences in partnership with UX designers and Product Owners and building beautifully simple user experiences. Through A/B testing and data analysis, we’ll work with UX design, brand, content and customers research teams to find creative solutions to exciting problems. Being one of the owners of our customer-facing React and EmberJS In-Product interfaces, you’ll ensure our systems and services are available to customers.

In addition, you will partner with Group Tech Lead and Zendesk architects to stay abreast of technical decisions impacting frontend technologies across Zendesk Engineering. You’ll get the opportunity to advocate and define the standards for integrating new libraries, tools, and services to help us build and maintain user experiences.

A supportive team

Zendesk values diversity of opinions and experience, and we cultivate a culture of openness and transparency. We help each other out with good practices, tips, and strategies for creating great code and quality products. From day one your input will be valued, your skills leveraged, and your contributions celebrated.

Your Team Lead, Chad, will be there to provide mentorship, feedback, and support. He’s not into micromanagement, so expect independence in your work, but he is into seeing you succeed. He’ll help you explore career growth options and remove barriers in your daily work so you can be successful at Zendesk.

What you need to succeed

We’ve found that deep experience building, integrating, and designing web interfaces are the most common predictors for a successful Staff Front End Engineer at Zendesk. You have experience working in an agile development environment with a desire for, and a strong grasp of, testing methodologies. Customer empathy and an obsession with providing the best experience possible is a must. The ability to put aside ego and preconceived notions in favor of data backed observations is necessary to maximize our understanding of customer needs. You are excited about the opportunity to help the team grow and improve by providing mentorship and technical leadership; helping us meet the needs of our customers.

Expertise with JavaScript SPA frameworks (React, EmberJS), continuous integration and continuous deployment systems (Travis, Jenkins), and familiarity with billing platforms (Zuora, Braintree, PayPal) are bonuses that will help you on your path to success at Zendesk.

That said, if your experience looks a little different from what we’ve identified and you think you can rock the role, we’d love to learn more about you.


builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth.

More than 150,000 paid customer accounts in over 150 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America.

Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.

By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk’s Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.


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