SPV-GENERAL SERVICE Mayo Clinic Mayo Clinic 2,231 reviews








General Services

Why Mayo Clinic

This position is to support Door attendants and the information desk at the Downtown & Saint Mary's Campus In Rochester Minnesota.
To remain open until position is filled

Position description

Provides work direction, education, orientation, training, and operational problem solving within the assigned General Service work unit on a day to day basis. Assist supervisor in developing and maintaining a customer-focused and efficient work units that supports patient transport; mail and material delivery; information and hospitality, lost and found, parking/transportation, card access, and telephone operations. Work units could be staffed up to 24-hours a day, seven-days a week at multiple sites. Communicates department policies and procedures and interprets departmental and institutional policies to staff. Assists in current technology that supports the maintenance and growth of progressive and efficiently organized work units. Must be flexible to respond to changing priorities and handle changing workflow. Serves as a professional example and team leader to staff members working all shifts. Responsible for the development and management of productivity statistics to support staffing and works collaboratively with supervisor in expense management of work unit. Employs and promotes the use of quality management tools to ensure continuous improvement of systems, customer service and operations of work unit.


Bachelor's degree preferred and minimum of two years leadership experience as an assistant supervisor or work unit lead, preferably in a medical center environment. Must be able to demonstrate strong customer service, team building, and leadership skills, assist the supervisor with daily operations, and must be able to work independently without direct supervision. The ability to interact professionally with patients, guests and staff is a must. The position also requires strong spoken and written communication skills, problem solving skills, decisiveness, and the ability to cope with ambiguous situations. Proficient computer skills are required in Excel, Word, and POWERPoint.

Exemption status


Compensation Detail

Education, experience and tenure may be considered along with internal equity when job offers are extended. The minimum salary every 2 weeks is approx $2027.20, based on a full-time position.

Benefits eligible



Full Time

Hours / Pay period

80 hours every two week pay period

Schedule details

Monday through Friday;as early as 5am and/or ending as late as 9pm: as needed

Weekend schedule

As needed

Site description

Mayo Clinic is located in the heart of downtown Rochester, Minnesota, a vibrant, friendly city that provides a highly livable environment for more than 34,000 Mayo staff and students. The city is consistently ranked among the best places to live in the United States because of its affordable cost of living, healthy lifestyle, excellent school systems and exceptionally high quality of life.


Administration, Business, Finance, Support Services

Career profile

Support Services

Job posting number



Robin Canion

Equal opportunity employer

As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.


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