Our Spa Services Lead Attendants are responsible for training and motivating staff on all facets of knowledge and customer service required for a Spa Attendant to perform at the highest level of confidence in their position. Training will include all on-boarding of new staff in the department, by creating and implementing an in-depth training plan, with a strong knowledge and customer service focus. Following successful completion of on-boarding, training will continue with regular coaching and training of staff in using their resources to assist and guide our guests, develop problem solving and customer service skills, through direct monitoring of interactions with guests. For current staff, responsibilities include on-going training on a regular schedule, including review of services. This position also assists the Spa Services Assistant Manager with training and development, communication between the team and management.
You will greet and engage guests by offering general spa and Canyon Ranch information, directions and guidance on the appropriate department or staff member to best meet the guest’s needs. You will check daily activity agendas from multiple sources for accuracy, and update fitness schedules on the electronic message boards. You will update, print and post daily gym schedules. It’s your job to ensure that the spa lobby and juice bar are clean, tidy and appropriately stocked to Canyon Ranch standards, and to order supplies for the spa desk, spa lobby and juice bar areas. You will assist guests with scheduling and cancelling appointments according to departmental guidelines. You will complete opening, mid and closing duties, and shift checklists and submit the shift audit report to the auditor. You will also checkout and log guest use of the sport and fitness equipment, log lost and found items, and inform Security of these items and coordinate pick up and drop off of items.