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Site Operations Associate – Wayne, PA

Join us on our exciting journey! IQVIA™ is The Human Data Science Company™, focused on using data and science to help healthcare clients find better solutions for their patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness advances in healthcare information, technology, analytics and human ingenuity to drive healthcare forward.

The Site Operations Associate is responsible for initial site communication, site required document collection and validation and upload within the proprietary software system, start up, visit and pass through payments and ensuring site satisfaction. This position is responsible for data implementation for contracts with CRO’s, clinical sites, clients and investigators. This includes control and oversight of the master site list, set-up of vendor records in appropriate internal systems, set-up and amendment of visit and reimbursable budget records. The Site Operations Associate is responsible for site communication throughout the closeout process, ensure all appropriate payments have been made. This role executes the site reimbursement process of invoicing and accounts payables.

Provides support for the start-up, maintenance and study closeout phases of payments service delivery.
Identify and communicate opportunities for process improvement to the immediate supervisor
Ensures that all contract records are established to support timely and accurate payments to sites within the terms of signed SOWs with sponsors.
Works in coordination with designated Client Leads to support achievement of contractual commitments from study initiation through closeout.
Set-up vendor records and maintain the master site list for assigned clinical trials ensuring that all payee records are established according to the terms of the Clinical Trial Agreement (CTA).
Post CTAs, PIFs, W9s, W8s or other contract related documents to the site contract record
Set-up initial CTA visit and reimbursable budgets.
Performs payment processing and service resolution for an assigned set of sponsors and studies
Responsible for ownership, opening, monitoring and resolution of cases and site communications
Ensure support to the clinical trial sites is provided at DrugDev’ levels of excellence through timely resolution of issues that are raised through email and/or phone contact.
Ensures work is SSAE 18 compliant where appropriate.
Ensure that all vendor and budget set-ups are peer reviewed for accuracy as defined by SSAE16 policies and procedures.
Perform peer reviews as assigned to ensure the accuracy of all vendor and contract records.
Process payee, name, address or banking change requests in compliance with SSAE16 policies and procedures to ensure that payments are processed with accuracy.
Responsible for opening, managing and closing trackers with our Finance department and with our Clients
Responsible for final closeout site communication and ensuring all payments are appropriately processed
Performs ongoing edits and updates of applicable site specific information in database for accurate reporting
Assist in the preparation of project status reports that are reviewed with the client during Project Team and Governance Meetings
Acts as escalation point for open issues from the sites

We know that meaningful results require not only the right approach but also the right people. Regardless of your role, we invite you to reimagine healthcare with us. You will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve human health outcomes. Whatever your career goals, we are here to ensure you get there! We invite you to join IQVIA™

IQVIA is an EEO Employer – Minorities/Females/Protected Veterans/Disabled

IQVIA, Inc. provides reasonable accommodations for applicants with disabilities. Applicants who require reasonable accommodation to submit an application for employment or otherwise participate in the application process should contact IQVIA’s Talent Acquisition team at [email protected] to arrange for such an accommodation.

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