Service Specialist – Boston, MA

Simply Business is more than our name. It’s how we approach insurance: Make it clear. Make it simple. Make it affordable. By combining exceptional talent, technology, data, and knowledge, Simply Business is the go-to online insurance brokerage that protects small businesses and the entrepreneurs who work hard to build them.

We want team members who have the drive to challenge boundaries. If you’re smart and passionate about delivering brilliant customer experiences, we’d love to hear from you.

We are seeking an innovative and detail-oriented individual to join our growing team as a Service Specialist within our Customer Solutions Center (CSC). The Customer Solutions Center is the sales and service department at Simply Business – striving to provide a great experience to all current and future customers!

The Service Specialist is an entry level role and will be responsible for providing operational support, as well as managing the administrative support needed to assist the CSC in making sales, providing ongoing customer support, issuing quotes and policy documents, handling inbound calls from customers, processing renewals, cancellations and certificates of insurance.

The CSC is fast moving and experiences changes to its processes on a frequent basis. The Service Specialist will need to have a flexible approach, keen attention to detail, an eye for process documentation, and ideally has experience in making recommendations to improve process efficiencies.

What are the benefits?

Here are some of the great benefits and perks that come from being a Simply Business employee:

  • A salary that reflects your experience, our pay policy, and the market we’re in from your first day
  • Group plan for medical, dental, and prescription drug coverage
  • Short term disability, long term disability, and life insurance coverage
  • Participation in the Company’s bonus program
  • Participation in 401(k) plan with a 3% employer match
  • Commuter benefits to help cut down on commuting costs
  • 25 days of vacation time plus 10 company holidays
  • Annual company trip, regular outings, and volunteer opportunities
  • An awesome WeWork office with cold brew coffee, beer on tap, local pop-up events, and more

As a company, we pride ourselves on inclusion in the workplace. Simply Business is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Want more info on working at Simply Business? Check out our careers page: https://www.simplybusiness.com/careers/

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