Server – Milwaukee, WI 53203

Job Description
Hourly Non-Exempt Position

Position Title: Server

Summary: Takes orders and serves food and drinks to Guests in bar area and/or dining area.

Essential Duties and Responsibilities

  • Serve multiple tables of Guests simultaneously as determined by management
  • Record Guest orders and enter them in the Point-of-Sale system in a timely manner.
  • Refill drinks and deliver food as soon as necessary or available via tray service.
  • Perform money transactions, return accurate change, and close checks in Point-of-Sale system.
  • Provide great Guest experience through menu presentation and suggestive selling.
  • Check Guests’ identification and serve alcoholic drinks adhering to state and local regulations.
  • Work in team environment and communicate with Team Members and Guests.
  • Perform opening and closing side duties as assigned (e.g., ice buckets, roll silverware, set up soda machines, etc.)
  • Other functions assigned by management (e.g., prep desserts and salads, restock, check restrooms, empty bus tubs, refill ice, assist other FOH & BOH Team Members, etc.).

Education & Experience:

  • No prior education or experience required.
  • Must be 18 years of age to serve alcohol or as state regulations dictate.

Performance Standards:

  • Meets all company service standards
  • Demonstrates salesmanship with guests
  • Maintains an upbeat, guest-first, positive attitude.
  • Strives to provide a professional image and demeanor
  • Team work (running food, bussing tables, refilling drinks, etc.)
  • Completes all ongoing certifications/validations (LTO, new menu, etc.)
  • Maintains a clean section
  • Adhere to the CraftWorks’ Appearance Standards.

Working Conditions:

  • 100% Walk and stand.
  • 50% Carry service tray weighing up to 40 lbs from kitchen to bar or dining area.
  • 50% Operate Point-of-Sale system and make correct change.
  • 25% Reach, bend, stoop, wipe, and lift up to 30 pounds.
  • Navigating steps if applicable to the location.

Training Requirements:

  • Successful completion of hourly position validations, including company-required training (safety, systems, menu) and passing alcohol certification (ServSafe) within 60 days of employment.

Brand: Rock Bottom Restaurant and Brewery
Address: 740 N Plankinton Ave. Milwaukee, WI – 53203
Property Description: RB Milwaukee – Plankinton Ave – WI
Property Number: 1068

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