Senior Manager – Master Data Management – Palo Alto, CA 94304

Role andResponsibilities:

  • Manage the MDM and Data Services team based in AMER (US and Costa Rica)
  • Responsible for defining, prioritizing, and overseeing delivery of the strategic MDM capabilities required by the business functions
  • Provide thought leadership, pragmatic input, and high-level requirements in building the target state MDM capabilities to support SaaS, perpetual, SW, HW and other hybrid business models
  • Lead the portfolio of projects – resource allocation, assess and plan for inter-dependencies, etc.
  • Identify issues/risks, and build mitigation plans
  • Work with portfolio management team to submit business case, to initiate new projects to improve Data Quality & MDM Capabilities
  • Collaborate with IT to define solution approach, clear scope and outcomes, validation and roll-out strategy
  • Bring “greenfield” thinking to improve Master data, and drive business consumption & adoption
  • Drive Operational transformation & innovation – leverage Machine-Learning capabilities, RPA, automation, process revamp, etc.
  • Create and maintain MDM and Data Services Delivery & Operational POR
  • Collaborate with cross functional teams to analyze the current state and envisioned future state to formulate data management strategy, plan and approach
  • Responsible for business process understanding of data consumption.
  • Data Lifecycle management processes and procedures.
  • Implement data management best practices, rolling out data governance, data quality and health scorecards
  • Establish SOP (Standard Operating Procedures) for data quality operations, support & services
  • Measure ROI of data management & quality efforts.
  • Build and up-level the team to drive customer centricity
  • Coach, supports and trains other team members
  • Effective Vendor engagement to build scalable staffing models for both Projects & Operations
  • Create and maintain employee career development and progression plan


  • 9+ years’ experience in Project Delivery or Business Consulting in MDM/Data Management domain
  • 4+ years of experience in management/leadership role
  • Good understanding of MDM technology platforms (SAP-MDG is a plus)
  • Must have experience with Delivery processes and methodologies
  • Proven track record of deploying best practices
  • Conflict resolution and negotiations skills to resolve disagreements quickly and effectively, bringing a problem-solving attitude to conflicting approaches and priorities involving others
  • Should have exhibited accountability, ownership and decision-making capabilities
  • Self-directed and proactive approach to tackling problems and leveraging resources
  • Must be a self-starter, motivated individual who works well under pressure
  • Ability to multi-task, prioritize and coordinate tasks to meet multiple deadlines
  • Ability to drive collaboration with executives, business and technical teams to achieve effective solutions
  • Experience on task prioritization, workload and escalation management
  • Strong verbal and writing skills, project and time management skills, ability to work in teams
  • Flexible and resilient, comfortable with ambiguity, adaptable to a high-change environment
  • Good office software skills (Esp. Excel, Access, Visio, PPT) and familiarity with statistical packages and analysis technique

This job opportunity is not eligible for employment-based immigration sponsorship by VMware.

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