Senior Community Manager (Gaming) GamerSpeak GamerSpeak

GamerSpeak increases the revenue of games by collecting and delivering proactive, actionable, and authentic player insight. We do that by creating strategy guides for companies like Machine Zone (Mobile Strike, Game of War) and Netmarble (7 Deadly Sins). The guides are all hosted on SEO optimized websites that act as a community hub. Our community leaders create and manage Discord servers, where they collect authentic sentiment from the community and deliver it to the developer. This helps developers make the most informed decisions possible when developing the game.

At GamerSpeak, we celebrate each other's victories, challenge ourselves and the team to higher standards, and have fun. We’re quirky and passionate about what we do. You’ll find us talking about tacos and what’s happening in the gaming industry. We love spreadsheets, data, movies, music, disc golf, food, coffee, and more. We celebrate our family atmosphere with a good dose of snark. We trust each other to do our jobs well and hold each other accountable when we fall behind. We’re gamers and nerds who love what we do and who we do it with. Grab a phone, mouse, or controller, and join us!


Overview
We are searching for a senior leader who can own and execute the vision for our community management strategy. GamerSpeak does community very differently, so we are looking for someone who can embrace those differences to help us stand out and thrive in a crowded marketplace. The Senior Community Manager knows what typical developers do with their community, understands why it’s ineffective, and wants to take our approach to the next level.

Your central goal is to make sure we are delivering on our brand promise of delivering highly valuable authentic player insight that developers can use to increase their revenue.

As a successful hire, you will ensure all our communities and their leaders are properly executing on our strategies.

You will need a significant background in video gaming, community management, and content creation. We are looking for an industry veteran in this space, with 5+ years of experience in community management.

Someone with startup experience who doesn’t mind getting their hands dirty will be prioritized. We are a small high capacity team that needs someone who can take initiative, get things done, and have a structured mindset to keep our important projects on schedule.


Responsibilities
  • Oversee the community management strategy of every community. Create clear documentation and onboarding flow around training our team and contractors.
  • Work with new customers to determine what their precise community needs are
  • Assist with training Gamefluencer contractors about our community management strategy and brand identity
  • Create and manage a community for leaders in other games to give a pipeline of Gamefluencers to draw from
  • Assist with the creation of corporation thought leadership content for community management


Background and Personality
  • Must have a strong background in gaming.
  • 5-7 years of Community Management experience
  • Able to clearly explain and execute a forward-thinking vision
  • Organized
  • Goal-oriented
  • Strong virtual communication (particularly via phone/zoom and email)
  • Has wisdom when dealing with toxic or challenging community drama
  • Data-driven mindset
  • Retention and user experience focused
  • Values teamwork and collaboration
  • Friendly and positive attitude


Compensation
  • $72,000+ depending on experience
  • 50% contribution to mid-tier health insurance
  • 401k after six months – 4% matching
  • PTO and Sick Leave
  • Other WFH benefits

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