Social Services (DSS)
DATE POSTED :
June 13, 2019
CLOSING DATE :
June 22, 2019
JOB TYPE :
***This is a repost, previous applicants are still being considered and need not reapply***
Provides case management to ensure that parents provide financial and medical support for their children. Utilizes administrative and legal action and investigative techniques to establish and enforce court orders. Locates non-custodial parents, obtains voluntary support obligations, monitors court orders and negotiates payment. Reviews cases to determine if modifications and financial audits are warranted and prepares clients for court and testifies as needed. The senior child support agent will have a high volume of contact with customers and manage a very large caseload.
KNOWLEDGE, SKILLS & ABILITIES :
Must be able to work effectively in a team setting and maintain a cooperative working relationship with team members, community professionals and agency leaders.
Must have the ability to interview and perform mathematical computations, possess strong communication and organizational skills as well as the ability to effectively work independently with a diverse population.
Must be able to work under pressure, meet deadlines and work in a fast pace environment.
Legal knowledge, collections experience, strong research, analytical and case management skills are highly preferred.
Knowledge of personal computers, Microsoft applications and the automated Child Support system preferred.
Candidate must be able to obtain a Notary and Genetic Testing Certification.
A four year degree and six months experience in eligibility, investigative, judiciary, or legal work that provides knowledge, skills and abilities needed to perform the work; or an associate’s degree in business administration, human resources, law enforcement or a closely related degree and two years of experience in eligibility, investigative, judiciary, or legal work that provides knowledge, skills and abilities needed to perform the work; or graduation from high school and three years of experience in eligibility, investigative, judiciary, legal work that provides knowledge, skills and abilities needed to perform the work; or an equivalent combination of education and experience.
Durham County Government is an Equal Opportunity Employer