As a Senior Change Management Consultant at SADA, you will be the primary point of contact for corporate and enterprise customers to lead them through envisioning, planning, and delivering user adoption, training, and change management consulting. You will work closely with clients, demonstrating functional and professional knowledge to ensure that the work products and deliverables are customized to a client’s specific needs and held to industry standards leading to client satisfaction. You will support the sales team to craft robust proposals and deliver Statements of Work (SOWs) that the change management team can successfully execute.
You will be an established contributor within SADA and will develop a reputation with customers, the G Suite Professional Services organization, and Google for the quality of your work. You will lead client-facing change management and training discussions demonstrated repeated successful delivery of G Suite projects. You will facilitate and participate in executive workshops and engage in strategic conversations with client leadership.
Pathway to Success
#MakeThemRave: You are obsessed with customer service and strive to #DoTheRightThing for our customers at every turn. You use your expertise to guide our customers through our change management methodology in order to drive successful change in their organizations. You support and coach your colleagues to do the same on their projects.
#BeOneStepAhead: You are a natural leader and enjoy coaching team members and clients on best practices. You have your finger on the pulse of customer needs and take pride in helping them solve their real-world problems on G Suite.
#BeAChangeAgent: You are a change leader! You are part of our delivery organization, meeting with the spectrum of corporate and enterprise customers that need our consultative services.
You will be measured by a combination of (a) informal client and formal colleague feedback and (b) meeting quarterly goals collaboratively set by you and your manager.
As you continue to execute successfully, we will build a customized development plan together that leads you through the change management consultant or management growth tracks.
Required Travel – 30-60% travel to customer sites.
Customer Facing – This is a very customer-facing role. You will usually interact with customers on a daily basis. You will participate on calls and facilitate remote and onsite customer training. You will also support sales demos and workshops, needing to be able to demonstrate the benefits of using G Suite. You will be a member of a project team that works collectively toward successfully deploying customers to G Suite and will participate on client calls with the team.
Onboarding – Ongoing with first-week orientation at HQ followed by a 30-day onboarding schedule. Details of the timeline can be shared.
- G Suite Certified [https://cloud.google.com/certification/gsuite], or able to complete within the first 6 months of employment.
- A minimum of 3+ years exposure to G Suite
- At least 1-3 years of external consulting experience
- At least 1-3 years of training experience
- Excellent presentation skills
- Well-proven time management skills while remaining flexible in responding to changing client needs and managing multiple streams
- Bachelor’s Degree in Communications or equivalent experience in a training and/or communications department
- Strong analytical skills and good problem-solving skills
- Excellent verbal and written communication skills
- Strong interpersonal and organizational skills
- Energetic and professional demeanor, and be very client-oriented
- Able to work on large, remote project teams
- Able and willing to coach junior resources
- A minimum of 1-3 years G Suite deployment experience
- Technology training experience
- Strong technical writing skills
- Experience with client-facing consulting engagements
- Experience interacting with and presenting to executives
- Previous experience with change management driving user acceptance of new tools or technologies
- Sales experience
Values: We built our core values
[https://sadasystems.com/about/company-overview/] on themes that internally compel us to deliver our best to our partners, our customers and to each other. Ensuring a diverse and inclusive workplace where we learn from each other is core to SADA’s values. We welcome people of different backgrounds, experiences, abilities, and perspectives. We are an equal opportunity employer.
1. Make them rave
2. Be data-driven
3. Be one step ahead
4. Be a change agent
5. Do the right thing
Work with the best : At Google NEXT, SADA was named the 2018 Global Partner of
[https://sadasystems.com/blog/google-cloud/gcp/sada-wins-2018-google-cloud-partner-award/] and has been the largest partner in North America for GCP since 2016. SADA has also been awarded
Best Place to Work
[https://sadasystems.com/blog/news/sada-systems-best-places-work-2019/] by Inc. as well as LA Business Journal!
Benefits : Unlimited PTO
[https://sadasystems.com/blog/news/blogannouncementsblogannouncementsunlimited-pto-yes-unlimited-why-sada-is-the-best-place-to-work/], competitive and attractive compensation, performance-based bonuses, paid holidays, rich medical, dental, vision plans, life, short and long-term disability insurance, 401K with match,
professional development reimbursement program
[https://sadasystems.com/blog/news/blogannouncementsprofessional-development-how-we-do-it-why-it-matters/] as well as Google Certified training programs.
Business Performance: SADA has been named to the INC 5000 Fastest-Growing Private Companies list for 12 years in a row garnering Honoree status. CRN has also named SADA on the Top 500 Global Solutions Providers for the past 5 years. The overall culture continues to evolve with engineering at its core: 3200+ projects completed, 3000+ customers served, 10K+ workloads and 25M+ users migrated to the cloud.