2 years’ retail fresh experience. 2 year’s supervisory experience.
2 years’ food service management experience. 2 years’ retail profit and loss statement (P and L) management experience
Creates budgets for sales, expenses, and wages and monitors club indexing, making sure budgeted numbers are achieved, and ensures department staffing levels are within company guidelines. Ensures membership growth by improving the member experience and building member relationships; making business visits; requesting Club of the Community (COTC) merchandise; and appropriately training and scheduling member service associates. Works as part of the management team by ensuring all opening and closing procedures are followed; communicating with opening and closing managers to ensure a smooth transition from day to night operations; and participating in discussions about merchandising opportunities and directions, scheduling concerns, associate issues, issues needing to be escalated, additional resources needed, and any special opening or closing instructions or information. Drives sales and profit in Produce and Bakery area by ensuring effective merchandise presentation, including accurate and competitive pricing, proper signing, in- stock and inventory levels; assessing economic trends and community needs; reviewing club financial reports (for example, profit and loss (P and L), operational income statement (OPIS)); training associates to manage inventory levels; comparing projected financial results with actual results; and managing product and labor ordering and scheduling based upon analysis results. Manages Produce and Bakery performance by reviewing current club Fresh performance (for example, sales, food safety); identifying gaps between projected results and actual business results; managing Fresh area processes to close performance gaps; managing food safety compliance requirements (for example, Food and Drug Administration (FDA), Occupational Safety and Health Administration ( OSHA)); assisting the third-party technical team in delivering training; implementing and monitoring process improvements to meet the club’s financial goals; and making adjustments to processes as business conditions require. Oversees and enforces the execution of food safety standards, cold chain compliance and food merchandise quality by evaluating the temperature, storage, sanitation, date coding, product rotation and recalls on stocked merchandise; and training associates about Food safety standards, sanitation, and expectations. Manages and enforces Sam’s Club Fresh standards by evaluating finished product, packaging, and in-stock; comparing finished product to published standards; removing substandard products from display area; training Produce and Bakery associates and holding them accountable to sanitation and department standards; ensuring compliance with food safety and sanitation standards; evaluating and improving club in stock; managing Fresh standards, specification guides; managing backroom organization; and managing product layout on the sales floor. Plans the labor and execution for major events (for example, holiday, seasonal demands); based upon holidays, local events, weather forecasts, and other local events impacting member traffic; modifying fresh associate’s schedules based upon projected changes in member traffic; reviewing projected business results and comparing them to actual results; and making adjustments as business conditions require. Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders; supporting plans and initiatives to meet customer and business needs; identifying and communicating goals and objectives; building accountability for and measuring progress in achieving results; identifying and addressing improvement opportunities; and demonstrating adaptability and promoting continuous learning. Provides supervision and development opportunities for associates by hiring and training; mentoring; assigning duties; providing recognition; and ensuring diversity awareness. Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by implementing related action plans; utilizing and supporting the Open Door Policy; and providing direction and guidance on applying these in executing business processes and practices. Competencies An individual must be proficient in each of the competencies listed below to successfully perform the responsibilities of this position. Drives Club Experience – Encourages Associates to identify and communicate ideas that will improve the products and services provided to local Members, such as in the Front-End or on the sales floor, and takes action to implement these ideas. Anticipates external factors (for example, weather, gas prices, local events) and uses this information to plan for Member traffic and sales volumes. Applies information about competitor prices, products, displays, and change initiatives to upgrade knowledge related to own functional areas, ensure everyday low prices, and make improvements in the Club. Models and teaches Associates how to develop and implement new ways to provide a convenient, safe, and pleasant shopping experience for Members. Challenges Associates to identify and apply methods for resolving Member complaints and assists them with addressing difficult or complex issues. Job Description Fresh Manager I – Sam’s Club Published On 09/20/2017 This job description supersedes all prior descriptions Page 1 of 4 SMFM11968 Manages Merchandising Operations – Demonstrates and communicates solid working knowledge of merchandising products, equipment, and procedures. Monitors and ensures merchandising timelines are met for products, fixtures, displays, modulars, layouts, and floorplans. Ensures merchandising operations and Club standards are aligned with Company standards and Member expectations. Evaluates and responds to Member and Associate issues related to advising on, maintaining, procuring, displaying, and presenting merchandise. Educates and trains Associates on merchandise planning and improvement processes (for example, seasonal events, item merchandising, feature productivity) and monitors Associate implementation of these practices in order to achieve business goals and objectives. Manages Fresh Operations – Demonstrates and communicates sound working knowledge of fresh products (for example, produce, floral), equipment, and procedures. Models and teaches managers how to ensure compliance with food safety, sanitation, and pest control guidelines based on federal, state, and local regulations and identify compliance issues, ensuring their comprehensive understanding and application. Identifies and responds to situations where associates and managers are not following the proper procedures and guidelines for producing, packaging, handling, presenting, and disposing of fresh products; and provides training as needed. Manages Finances – Demonstrates sound financial management skills, including interpreting, analyzing, and explaining financial data and information. Ensures budgets and financial performance are aligned with business strategic requirements. Complies with Company financial policies and procedures. Compiles and evaluates financial data to ensure operating procedures meet business needs. Monitors financial data and trends to identify and respond to market changes and other areas of opportunity. Customer/Member Centered: Focus on the Customer/Member – Reviews customer/member-focused data and adjusts performance to address findings. Promotes and supports associate efforts to exceed customer/member expectations. Informs associates on how to identify and locate resources to meet the diverse needs of customers/members. Judgment: Use Appropriate Judgment – Identifies, reviews, and applies policies and procedures to make informed judgments. Identifies and uses facts, information, and expertise to set priorities and make informed decisions. Uses data and evidence to determine the causes of problems and develop solutions to address them. Execution and Results: Manage Execution and Results – Holds associates accountable for completing work within expectations and time requirements. Plans and manages own and others’ time, based on business priorities, and follows up to ensure all work requirements are completed in a timely and accurate manner. Identifies and obtains the resources needed to complete projects. Encourages associates to strive for excellence, efficiency, and quality in work practices. Planning and Improvement: Plan and Pursue Team-Based Improvement – Coordinates and aligns planning with organizational initiatives and direction. Looks at work plans and makes changes, as needed, to achieve team or work group objectives. Sets realistic timelines for goal accomplishment. Improves work processes and practices to increase performance and results. Influence and Communicate: Increase Commitment – Promotes ideas and links them to business needs and benefits. Builds trusting, cooperative relationships and alliances with others, inside and outside of the organization. Effectively communicates clear, up-to-date information on business plans and priorities (for example, change initiatives). Shares experience and ideas with associates across the organization. Ethics and Compliance: Manage Ethics and Compliance – Instructs associates on how to act in accordance with policies and procedures, and supports their efforts in doing so. Ensures associates demonstrate the highest standards of integrity and ethics in work situations. Corrects ethical and compliance issues, enforcing compliance and administering appropriate consequences as needed. Adaptability: Quickly Adapt – Demonstrates creativity and strength in the face of change, obstacles, and adversity. Adapts to competing demands and shifting priorities. Updates knowledge and skills to handle new complexities, challenges, and responsibilities. Seeks exposure to new ideas and perspectives. Helps associates adjust to and develop the capabilities needed to implement organizational change initiatives. Talent: Supervise Associates – Provides specific, honest, accurate, and timely feedback on associate performance. Assigns tasks to associates that fit their skill levels and maximize team performance. Uses people processes (for example, selection, development, performance evaluation) to ensure effective associate performance. Recruits and hires the associates needed to meet business requirements. Teaches, guides, and assists in the development of associates.
Job Type: Full-time
Salary: $48,500.00 to $60,000.00 /year