Sales Counselor/Admissions (Senior Community) Entry Level Harmony at State College Harmony at State College 199 reviews

The Sales Counselor is responsible for representing the community to prospective residents and families. The Sales Counselor manages the occupancy process from the time of first inquiry through the move-in process. The Sales Counselor provides direct assistance to the Sales and Marketing Director in all aspects of the marketing process.

Responsibilities include but are not limited to:
Manages the sales process from first inquiry to receipt of deposit, to eventual move-in

Collaborates with the prospective resident, family members and key influencers (physician, attorney, trust officer, as appropriate) to facilitate a timely and beneficial commitment to the community

Responsible for the professional handling of all incoming inquiries via telephone, email, or in person

Manages all information relating to the prospective resident/inquiry: communication with administration, communication with direct supervisor and accurate documentation of all contact in the Leads Management System (Yardi)

Promotes the occupancy process through ongoing contact with a prospective resident via telephone, personal visits, tours and home visit activities as appropriate

Utilize all sales resource tools as approved by Harmony Senior Services

Fully understands and articulately communicates all aspects of documents related to residency, including required admission documents, leases, etc.

Assists with all other marketing efforts as directed by the Sales and Marketing Director

All other duties as assigned

Associates or Bachelor's degree highly desired

Must demonstrate excellent verbal and written communication skills and have the ability to communicate effectively with both large and small groups

Strong interpersonal skills are essential

At least one-year experience in comparable marketing environment is preferred; education or experience in marketing, public relations, promotions or sales is desirable

Must have a broad knowledge of the aging process and the needs of a senior population

Must have the ability to work independently and be a self-starter

Must possess strong computer software skills, including Microsoft Office

Must represent HSS in a professional manner and wear professional attire at all times while at work

Strong organizational skills and the ability to multi-task and complete established sales/marketing goals in a timely manner

Ability and desire to establish relationships and connections with prospective residents and their families

Ability to analyze discovery data and develop "next-step" strategies for potential prospects

Ability to work a flexible schedule that includes some evenings and weekends

Ability to work flexible schedule, which may include evenings and weekends

Must be able to walk long distances, lift, carry, and push up to 25 lbs.

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