Sales Associate 2 – Katy, TX 77494

The Sales Associate 2 is expected to engage customers to determine their needs and direct them to the appropriate merchandise while providing product knowledge and offering additional goods and services. In this role you will be expected to meet sales and productivity goals and you will work directly as a consultant to customers who want to create baby registries.

Key Responsibilities:

  • Engage customers in a courteous, helpful, and respectful manner, promptly and politely responds to customer inquiries and customer requests for support
  • Escort customers to appropriate merchandise
  • Explain basic features of merchandise to customers
  • Resolve customer issues and escalates issues as necessary to ensure customer satisfaction
  • Organize and straighten merchandise areas on the sales floor
  • Process customer transactions through the register as required
  • Execute activities related to store initiatives to offer customers additional products and services (e.g., special sale items, credit card applications)
  • Assist customers in creating registries, as needed
  • Perform additional, sometimes specialized duties as required by business needs including, but not limited to, stocking, freight processing, fulfillment, and price changes, cart retrieval and cashiering

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