Sales and Customer Service – Call Center Representative (PT) AAA Club Alliance AAA Club Alliance 597 reviews

AAA is hiring sales-driven, customer focused individuals to join our dynamic Member Services Call Center team! In this role, you'll demonstrate a commitment to enhancing our Member Value by providing exceptional service in a fast-paced, high-volume call center environment. In addition to your hourly base pay, you’ll have control over how much you earn through our monthly commission plan while being provided the support you need to achieve your goals. If you want to join an organization that rewards hard work and excellence, AAA is the place for you!

Position details : Part-time positions available, apply today! Training will be virtual and positions will work in our Newark, DE Contact Center once our offices reopen.

Virtual Training Requirements:

  • First 5 weeks, M-F, 9A-4P starting on March 1st

  • Computer equipment will be provided; you'll need reliable high speed internet connection and a quiet workspace.

What’s in it for you:

  • $14.50/hour plus m onthly commission plan

  • Evening shifts are eligible for 8% shift differential

  • Comprehensive health benefits package (FT only)

  • Paid time off accrued during the first year

  • Paid time off to volunteer

  • Tuition reimbursement and professional development opportunities

  • 401(K) plan with company match

  • Free AAA Premier Battery Membership

Schedules After Training:

  • 1 weekend day per week is required as a part of your schedule

  • Schedules will be a mix between day and early evening

  • Opportunities for promotion into full-time position based on performance & business needs

  • Opportunities to pick up extra hours as business needs permit

The Day to Day:

  • Provide a pleasant and professional member experience with a smile in your voice

  • Deliver extraordinary customer service to ensure member satisfaction

  • Answer inbound calls to process new member sales, add-ons, upgrades, automatic renewals and transfers, and processing credit card payments

  • Help answer questions about AAA products and services

  • Provide advice about travel, tours, and directions

  • Consistently up-sell and cross sell other AAA products and services (discounts, credit cards, insurance, etc.)

  • Help our members in their time of need by taking roadside assistance calls and accurately capturing the details of their needs.

What we’re looking for from you:

  • High School Diploma or equivalent

  • One to two years of sales and customer service experience.

  • Strong ability to troubleshoot and multi-task in fast-paced work environment.

  • Able to use a Windows based computer and technology with ease

To protect the health and safety of our employees, we’ve put in place guidelines to mitigate the effects of Covid-19. All employees are required to wear masks and are provided with hand sanitizer. Social distancing, capacity limitations, and enhanced cleaning efforts have been put in place in our Contact Center.

Sales, Sales Representative, Call Center Representative, Customer Service, Customer Service Representative, Call Center Jobs, Newark DE, Call Center, Customer Service Jobs, Christiana DE

If you have the qualities and skills described, apply today to become a part of our growing team!

To learn more about our company and the position, please visit Our Company Website , AAAClubAlliance.jobs .

To see what it is like to work at AAA Club Alliance, check out our Day In The Life Videos on the Company Website .

At AAA Club Alliance, we’ve been driven for more than 100 years to provide our members with superior roadside assistance, personal service, and peace of mind. This same commitment to a life well-lived has earned AAA Club Alliance the reputation as a great place to work. Our people tell us it’s the company’s positive work/life balance, the dynamic team environment, excellent benefits, and strong customer focus that keep them happy; their ideas are respected and valued. And, perhaps most important of all, they get to make a difference every day.

AAA Club Alliance Inc. is committed to provide a safe and professional work environment. EOE/M/F/D/V

This Organization participates in E-Verify:

E-Verify Participation Poster

E-Verify Right to Work

Applicants have rights under Federal Employment Laws:

The Equal Employment Opportunity (EEO)

The Employee Polygraph Protection Act (EPPA)

The Family and Medical Leave Act (FMLA)

Applicants have rights under State and Local Employment Laws:

Arizona

Arizona Law Prohibits Discrimination in Employment

California

Discrimination and Harassment in Employment are prohibited by Law

Delaware

Pregnant Workers Fairness Act

Missouri

Discrimination in Employment is Prohibited

New Jersey

New Jersey Law Prohibits Discrimination in Employment

Pennsylvania

Employment Provisions of the Pennsylvania Human Relations Act

Philadelphia Employment Discrimination

Philadelphia Ban the Box

Job Category:

Customer Service

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