The Office of Alcohol & Tobacco Control (ATC) is responsible for overseeing the alcoholic and tobacco industries within the state. The office is comprised of four divisions: Administrative, Business, Legal and Enforcement.
ABOUT THIS POSITION:
The Business Division is responsible for the licensing of alcoholic beverage manufacturers, wineries, retailers, wholesalers and wholesale tobacco product dealers. The Business Division issues at least 30,000 alcohol and tobacco permits annually, including notifying permits holders of renewal dates and collecting permit and administrative fees.
The incumbent in this position provides front line customer service.
Duties include, but not limited to:
Greets taxpayers and services their permit/application needs in an effective and efficient manner.
Answers taxpayer telephone calls and email inquiries by applying knowledge of guiding rules and regulations.
Maintain workable knowledge of Title 26 as it pertains to the application/permitting process.
Processes permits according to standards set forth on approved checklist.
Performs other duties as assigned.
How to Apply:
Applicants must have Civil Service test scores for 8500-Office Support Exam in order to be considered for this vacancy unless exempt by Civil Service rule or policy. If you do not have a score prior to applying to this posting, it may result in your application not being considered.
Applicants without current test scores can apply to take the test here.
This position is in a Career Progression Group (CPG) and may be filled as a Revenue Tax Analyst 1 or 2 depending upon the qualifications of the candidate selected.
Please click on the below links to learn more about this position:
Revenue Tax Analyst 1
Revenue Tax Analyst 2
Applications will be rejected if the applicant fails to meet the minimum qualifications, submits an incomplete application or fails to apply by the closing date of the announcement.
Applicants qualifying based on college training or receipt of a baccalaureate degree will be required to submit an official college transcript to verify credentials claimed prior to appointment. The selected candidate will be required to submit original documentation upon hire.
If you are applying for a position which requires a baccalaureate and/or master's degree you may apply 90 days prior to receipt of your degree however the effective date of the appointment cannot be prior to your graduation date. Please contact the HR representative listed below to ensure that your application is accepted as eligible.
To apply for this vacancy, click on the "Apply" link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.
*Resumes WILL NOT be accepted in lieu of completed education and experience sections on your application. Applications may be rejected if incomplete.*
For further information about this vacancy contact:
Louisiana Department of Revenue
Human Resources Division
P.O. Box 66378
Baton Rouge, LA 70896
The Louisiana Department of Revenue is an Equal Opportunity Employer.
Louisiana is a State as A Model Employer for People with Disabilities.
This posting may be used to fill vacancies in other divisions available within the Louisiana Department of Revenue within 90 days of the closing date.
This position may be filled as a:
- Probational Appointment
- Job Appointment
- Promotion (open to all statewide classified and agency wide permanent status employees)
- Detail to Special Duty
Current permanent status classified state employees may be required to accept a Probational appointment if selected. If filled as a Job Appointment, there is a possibility that this position may be converted to a Probational Appointment should funding become available.
This position will be domiciled in East Baton Rouge Parish. Applicants must select this parish on their application to indicate that they are available to work in the parish of this vacancy.
A Tax and Natural Disaster Clearance will be conducted on all selected applicants to validate the timely submission of tax returns and payments. It is a requirement that all Revenue employees must adhere to all tax laws of the State of Louisiana.
Any college hours or degree must be from a school accredited by one of the following regional accrediting bodies: the Middle States Commission on Higher Education; the New England Commission of Higher Education; the Higher Learning Commission; the Northwest Commission on Colleges and Universities; the Southern Association of Colleges and Schools; and the Western Association of Schools and Colleges.
Function of Work:
To assist taxpayers by analyzing, adjusting, collecting payments, and resolving discrepancies on accounts relative to tax due notices.
Level of Work:
Close from Revenue Tax Analyst Supervisor or higher-level personnel.
Location of Work:
Department of Revenue.
Differs from Revenue Tax Analyst 2 by the absence of experienced-level duties.
Assists taxpayers in preparing tax forms, tax returns, and tax registration forms; responds to inquiries regarding such.
Determines validity and accuracy of assessed tax liabilities by reviewing forms, documents, and payments for compliance with tax laws.
Contacts taxpayers to clarify and obtain information; informs taxpayer of tax account status, legal rights, and obligations, and computes penalty and interest.
Determines appropriate collection action (i.e. informal installment agreement, penalty waiver, extensions, etc.) as a means of satisfying liabilities, based on account history and taxpayer response.
Initiates billings on accounts not complying with filing requirements by calculating and assessing tax amount.
Sells cigarette tax stamps to authorized wholesale tobacco dealers; prepares reports on sales.