RECORDS TECHNICIAN – 60037805 The State of Florida The State of Florida 1,475 reviews

Requisition No: 307603

Agency: Children and Families

Working Title: RECORDS TECHNICIAN – 60037805

Position Number: 60037805

Salary: $23,482.94

Posting Closing Date: 02/11/2021







This is work performing in all information and record clerk occupations not listed separately.


Work the front desk of the service center greeting customers and the public. Answering and transferring phone calls to the appropriate contact.

Have excellent customer service skills.

Maintains files and control records to show status of action in processing correspondence.

Investigates discrepancies in reports and records and confers with personnel in affected departments to ensure accuracy and compliance with procedures.

Compiles data from records to prepare periodic reports and track records.

Sorts or classifies information, according to content, purpose, user criteria, or chronological, alphabetical, or numerical order.

Locates and retrieves files upon request from authorized users.

Places materials into storage receptacles, such as file cabinets, boxes, bins, or drawers, according to classification and identification information.

Removes or destroys out dated materials in accordance with file maintenance schedules or legal requirements.

Scans or reads incoming materials to determine filing order or location.

Assigns and records or stamps identification numbers or codes to index materials for filing and tracking assignments.

Inspects or examines materials or files for accuracy, legibility, or damage.

Inserts additional data on file records.

Authorizes or documents materials movement, using logbook or computer and traces missing files.

Directs filing and cross indexing of selected documents in alphabetical and chronological order.

Prepares document descriptions and reference aids for use of archives, such as accession lists, cross-reference materials and microfilmed documents.

Applies policy guidelines concerning public access and use of materials.

The incumbent assigned to this position is responsible for receiving, reviewing and assigning all abuse reports received from the Florida Abuse Hotline. Additionally, the incumbent follows up with the appropriate supervisory personnel to ensure they are aware of the pending investigation and staff assignment. This enables the supervisor to ensure the Child Safety Risk Assessment is completed within the prescribed timeframes.

Print and review all abuse reports received from the Hotline and OTI requests called in from other counties. This requires coordination with the Florida Abuse Hotline Information system (FAHIS), Child Information System (CIS) and Florida Safe Families Network (FSFN). Review appropriate databases for the previous or open investigations and child family involvement with other family safety programs. Provides clerical support for a multi-function Family Safety Unit. This employee functions on an independent level while performing a variety of duties, which require initiative and sound judgment.

Prepares intake case records for Child Protective Investigator for cases received over the Child Abuse Hotline. Case is then assigned in Florida Safe Families Network (FSFN) and CPI is notified. This same procedure is followed for any Out-of-town Inquiry Request that is received. Assign cases to CPI or CPI Supervisor ,Package investigation information

Conduct diligent searches , Archives case files ,Maintain rotation and case logs

Type up mileage for investigators and other DCF staff.

Assist on archiving case files including typing up and mailing out closure letters.

Assist on setting up incoming investigation case files for the investigators.

Working Hours : Daily- Monday – Friday from 8:00 AM to 5:00 PM (1 hour lunch) , Total 40 hours weekly.


Documenting/Recording Information

Entering, transcribing, recording, storing, or maintaining information in either written form or by electronic/magnetic recording.

Processing Information

Compiling, coding, categorizing, calculating, tabulating, auditing, verifying, or processing information or data.

Performing Administrative Activities

Approving requests, handling paperwork, and performing day-to-day administrative tasks.

Handling and Moving Objects

Using one's own hands and arms in handling, installing, forming, positioning, and moving materials, or in manipulating things, including the use of keyboards.

Identifying Objects, Actions, and Events

Identifying information received by making estimates or categorizations, recognizing differences or similarities, or sensing changes in circumstances or events.

Getting Information Needed to do the Job

Observing, receiving, and otherwise obtaining information from all relevant sources.

Provide Consultation and Advice to Others

Providing consultation and expert advice to management or other groups on technical, systems-related, or process related topics.

Analyzing Data or Information

Identifying underlying principles, reasons, or facts by breaking down information or data into separate parts.

Estimating Needed Characteristics

Estimating the Characteristics of Materials, Products, Events, or Information: Estimating sizes, distances, and quantities, or determining time, costs, resources, or materials needed to perform a work activity.

Interpreting Meaning of Information to Others

Translating or explaining what information means and how it can be understood or used to support responses or feedback to others.


Information Organization

Finding ways to structure or classify multiple pieces of information

Information Gathering

Knowing how to find information and identifying essential information


Reorganizing information to get a better approach to problems or tasks

Reading Comprehension

Understanding written sentences and paragraphs in work related documents

Product Inspection

Inspecting and evaluating the quality of products


Communicating effectively with others in writing as indicated by the needs of the audience

Judgment and Decision Making

Weighing the relative costs and benefits of a potential action


Talking to others to effectively convey information

Active Learning

Working with new material or information to grasp its implications


Knowledge of administrative and clerical procedures and systems

English Language

Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar

Administration and Management

Knowledge of principles and processes involved in business and organizational planning, coordination, and execution. This may include strategic planning, resource allocation, manpower modeling, leadership techniques, and production methods



The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.

Nearest Major Market: Orlando

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