Budget Title: Instructional Support Associate (SL-2)
Salary: $43,000 – 46,000 (Full-time)
Schedule: Primary hours are Monday through Friday, 11 AM – 7 PM. Ability to work a variable schedule as needed.
The Binghamton University Libraries seeks an individual with a service-oriented disposition and supervisory experience who is ready to join the Reader Services department. The Reader Services Reserves & Student Coordinator is responsible for a range of duties including processing incoming requests for materials to be added to Course Reserves, and supervising a team of approximately 25-30 student employees who staff a circulation desk.
Supervision duties include working collaboratively with the Libraries' other student supervisors in order to ensure consistency in service expectations across branches. The ability to work independently and function effectively in a flexible team setting are required. The Reserves & Student Coordinator reports to the Assistant Head of Reader Services for Circulation and Reserves with the Head of Reader Services and Resource Sharing as a second line supervisor.
Supervision duties include:
- Recruiting and Hiring: Champion the University's and Libraries' missions to assemble a dynamic, diverse workforce
- Training: Develop and implement engaging training for student employees
- Scheduling: Coordinate student employee schedules to ensure appropriate desk coverage
- Supervising: Enforce the Libraries' policies, keep records for all student employees, and ensure consistent service at the Bartle Reader Services Desk
- Evaluating: Establish measurable goals for student employee assessment and professional development
In addition, the position:
- Is responsible for Reserves-related processes, including, but not limited to: processing reserves requests, collecting and entering data, communicating with instructors, marketing Reserves services, and formulating policies and procedures.
- Will serve as patrons' first impression of the Libraries' Reader Services Department, while providing excellent service at the Bartle and Fine Arts circulation desks.
- Coordinate workflows related to Controlled Digital Lending. Manage and distribute workload among appropriate staff and student-employees. Evaluate and make recommendations related to workflows, staffing needs, technology and organizational relationships within the University Libraries.
- Resolve problems related to patron issues, circulation of library materials, and library equipment.
- Maintain open communication regarding student employment/patron issues with the Assistant Head of Reader Services for Circulation and Reserves and the Head of Reader Services and Resources Sharing.
- Understand and follow all safety and security procedures, including opening and closing the Library, consulting with University Police, and maintaining familiarity with emergency procedures.
- As appropriate, engage in Libraries' planning and programming activities and serve on internal and university-wide committees.
- Demonstrate effective communication and interpersonal skills by maintaining positive working relationships with colleagues and students in the Libraries and throughout the University.
- Participate in a work culture that promotes diversity and anti-racism and actively works to eliminate or mitigate the effects of systemic racism and bias.
- Bachelor's degree
- Proficiency in Google Suite and demonstrated comfort with leaning new applications
- Ability to lift as much as 30 pounds during the course of the day
- Ability to work a flexible schedule according to staffing needs and library hours at certain times of the year
- Demonstrated commitment to promoting diversity and anti-racism and working to advance a workplace culture that strives to eliminate or mitigate the effects of systemic racism and bias
- Familiarity with integrated library systems, content management, and scheduling software
- Demonstrated leaderships/supervisory experience
- Professional communication skills
- Customer-focused disposition
- Proven ability to lead projects and see them through to completion within established timelines
Offers of employment may be contingent upon successful completion of a pre-employment background check and verification of degree(s) and credentials.
Binghamton University is a tobacco-free campus.
Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor's Office of Employee Relations at (518) 474-6988 or via email at [email protected]
Payroll information can be found on our website http://www.binghamton.edu/human-resources/payroll/
Cover letters may be addressed "To the Search Committee."
Postings active on the website, accept applications until closure.
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Equal Opportunity/Affirmative Action Employer
The State University of New York is an Equal Opportunity/Affirmative Action Employer. It is the policy of Binghamton University to provide for and promote equal opportunity employment, compensation, and other terms and conditions of employment without discrimination on the basis of age, race, color, religion, disability, national origin, gender identity or expression, sexual orientation, veteran or military service member status, marital status, domestic violence victim status, genetic predisposition or carrier status, or arrest and/or criminal conviction record unless based upon a bona fide occupational qualification or other exception.
As required by Title IX and its implementing regulations Binghamton University does not discriminate on the basis of sex in the educational programs and activities which it operates. This requirement extends to employment and admission. Inquiries about sex discrimination may be directed to the University Title IX Coordinator or directly to the Office of Civil Rights (OCR). Contact information for the Title IX Coordinator and OCR, as well as the University's complete Non-Discrimination Notice may be found here.