competency to perform these tasks satisfactorily. In certain circumstances, applicants demonstrate these levels by

describing examples of experience, education, or training, any of which may be non-postal. Failure to demonstrate any KSA

is disqualifying.

1. Ability to work and deal with people sufficient to work cooperatively and interact positively with customers, co-workers, as

well as responding appropriately to changing conditions or unique customer or coworker situations. 2. Ability to communicate

orally refers to expressing spoken ideas or facts clearly and logically when answering questions, giving instructions, and

providing information. 3. Ability to perform basic mathematical computations refers to performing basic calculations such as

addition, subtraction, multiplication, and division with whole numbers, fractions and decimals. 4. Ability to work independently

refers to following either spoken or written instructions or directions, multitasking and organizing time effectively to perform

work assignments, either with or without direct supervision. 5. Ability to reference, comprehend and use information refers to

gathering information from both oral and written sources, retaining it for future use, providing it in response to request (e.g.,

on forms, and using it to identify the appropriate course of action to resolve ato resolve a situation based upon postal laws,

regulations, and current procedures. 6. Demonstrating conscientiousness and initiative refers to taking care in performing

work assignments and working toward task completion. 7. Ability to safely perform the duties common to the position.

EXAMINATION REQUIREMENTS: Individuals must successfully complete Postal Service Test 473, which includes the

following measures of job-related knowledge, skills, and abilities: A. Address Checking B. Forms Completion C.

Coding & Memory D. Personal Characteristics and Experience Inventory


Individuals who qualify and are selected under this standard will be required to complete prescribed training satisfactorily to

demonstrate possession, through testing and/or practical demonstration, each of the knowledge, skills and abilities covered

at the level required by the job. Failure to demonstrate any KSA is disqualifying. The following KSAs are covered by this

prescribed training:

1. Ability to sell products and services includes providing timely and courteous customer service, persuasive selling to

customer needs, providing product information, creating/maintaining an aesthetically pleasing retail environment and

completing sales transactions. 2. Ability to interact with a variety of customers to gather information, evaluate service needs

and respond appropriately to unique customer situations. 3. Ability to identify and analyze problems by gathering information

from both oral and written sources and developing an appropriate course of action to resolve the situation. 4. Ability to

exercise courtesy and self-control in providing appropriate customer service to accomplish established goals of the functional

area. 5. Ability to use technology-based business equipment, such as calculation equipment or computers sufficient to

process customer transactions, input data, and produce numeric and written reports. 6. Knowledge of financial procedures

such as the terminology, materials, techniques, and procedures used in maintaining accurate records of disbursements,

receipts and other financial information and loss prevention. 7. Knowledge of postal products and services including

appropriate Postal regulations regarding mail service (e.g., domestic and international mail requirements, classes of mail).

PHYSICAL REQUIREMENTS: Individual must be physically able to perform efficiently the duties of the position.

ADDITIONAL PROVISIONS: Sales, Services and Distribution Associates must work an assigned tour and days of work.

Sales and Services Associates must follow Postal Service policies and procedures for personal conduct at work, including

adhering to rules and regulations.

Sales, Services and Distribution Associates are required to provide service to the public. They must maintain a neat and

professional appearance in such interactions, including wearing a uniform and name tag when required.

Qualified applicants must successfully pass a pre-employment drug screening to meet the U.S. Postal Service’s requirement
to be drug free. Applicants must also be a U.S. citizen or have permanent resident alien status.

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