Project Coordinator I – Austin, TX

The Project Coordinator I is responsible for procedural recommendations/changes to both internal and external processes. The position will have the authority to recommend approval to a roll out of an enhancement to the production environment and will also be able to push back to have any item re-coded or tested, to ensure 100% functionality and/or compliance. Our Project Coordinator I will also interface with clients, receive client escalations and requests to determine and/or recommend proper course of action.

Additional Responsibilities include:


Project Management/Coordination

  • Assists with testing new system enhancements; implementation of new business requirements, as per the SLA
  • Conducts meetings for training on new system enhancements
  • Create training manuals for internal and external customers
  • Coordinates regularly with other departments regarding cross-departmental tasks
  • Creates and maintains database to log and track project details for new and prospective clients
  • Other job duties/responsibilities as assigned, including but not limited to ad hoc client calls/meetings


Compliance/Tracking/Reporting

  • Tracks incoming/outgoing correspondence, respective responses, and reporting
  • Submits help desk tickets for various issues and/or automation opportunities and see through resolution
  • Prepares and disseminates information via weekly status report to internal and external resources
  • Develops and maintains documentation for both new and existing client business and system processes
  • Generates reports for back office operations
  • Updates customer accounts in company proprietary systems
  • Communicates with various department representatives, vendors, financial institutions, clients, and executives as needed


Additional Job Functions


Requirements


Education

  • College level course study in a related field. Additional experience may substitute.


Experience

  • 2-3 years of experience as a Business Analyst or Data Analyst in a client-facing role


Preferred

  • Experience with credit card processors.
  • Strong interpersonal skills
  • Detail oriented and strong organizational skills
  • Excellent decision-making, analytical, and problem-solving skills
  • Ability to communicate clearly with visitors, management, clients, potential clients
  • Strong skills in Excel, moderate skills in MS Outlook, Word and PowerPoint
  • Bilingual (English/Spanish)

All offers of employment are contingent on standard background checks. Navient and certain of its affiliated companies are federal, state and/or local government contractors. Should this position support a federal government contract, now or in the future, the successful candidate will be subject to a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. Positions that support state and/or local contracts also may require additional background checks to determine eligibility and suitability.

EOE Minority/Female/Disability/Protected Vet/Sexual Orientation/Gender Identity. Navient Corporation and its subsidiaries are not sponsored by or agencies of the United States of America. Navient is a drug free workplace.
TypeFull-time
LocationAustin, TX
Date PostedJan 25, 2019

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