Program Supervisor – Emergency Services Provider Brien Center for Mental Health Brien Center for Mental Health

Schedule is Monday, 2 PM to 11 PM and Tuesday – Thursday, 130 PM to 11 PM. Every weekend is a three-day weekend!


General Description

To provide clinical and administrative supervision and oversight to the clinicians, family partners, peer specialists, and triage coordinators on the ESP Team.

ESP Program Supervisor will be responsible for all of the triage and supervisory decision making in conjunction with the ESP Program Director during business hours (Monday – Friday 8am-5pm) and in conjunction with the Acute Care on Call after business hours (5pm-11pm) and during weekends (Saturday and Sunday 8am-11pm).

To provide supervision and coordination of mobile crisis services for youth and adults throughout Berkshire County in coordination with the full array of Acute Care Services.

To provide crisis intervention, consultation, and level of care evaluations to all individuals and providers seeking services.

Essential Job Functions

PROFESSIONAL DUTIES/RESPONSIBILITIES:

  • Provide leadership and guidance to staff providing ESP and MCI services.
  • Provide coordination and leadership for all ESP services including the MCI 7 day level of care interventions for youth.
  • Ensure and facilitate the integration of recovery services into ESP services in conjunction with the Division Director and ESP Program Director
  • Follow and adhere to all clinical procedures and protocols related to ESP and MCI services.
  • Follow and adhere to the policies and procedures of the Acute Care Division and the Brien Center.
  • Maintain ethical and professional standards.
  • Represent the Brien Center in a professional manner in all community contacts.
  • Demonstrate a commitment to the Brien Center’s mission and community mental health principles.
  • Flexibly respond to meet program needs.
  • Work cooperatively with other staff and team members.

CLINICAL DUTIES/PATIENT CARE:

  • Treat patients and referral sources in a respectful and caring manner.
  • To evaluate clients as needed for the department during high volumes or staffing shortages.Answer the phones and assist with triaging crisis calls and referrals.
  • Provide a complete diagnostic assessment to include risk assessment, differential diagnosis, and level of care recommendations.
  • Provide specialized assessment and intervention to children and families.
  • Manage crisis situations as necessary.
  • Coordinate, collaborate and communicate with Brien Center Colleagues, and other service organizations such as DMH, DCF, etc in the community.
  • Provide clinical consultation and supportive services to patients in the clinics, hospital, schools or other places within Berkshire County.
  • Provide case management and follow up services for patients evaluated by the Crisis Service as needed.
  • Provide follow-up services for patients evaluated by the ESP Team as needed including 7 day MCI interventions. Obtain authorization, utilization review, and collaborate with insurance companies as needed.
  • Make referrals to guide the admission process to hospital, respite, detox, and outpatient levels of care.

SUPERVISORY RESPONSIBILITIES:

  • Provide clinical and administrative supervision and oversight to ESP clinicians, family partners, peer specialists, and triage coordinators
  • Check-in with each clinician who is working regarding cases and clinical decision making.
  • Resolve any conflicts that occur among crisis clinicians and other professionals.
  • Be available in person or by telephone for any problematic cases and assist in clinical decision making on these cases.
  • Review all cases with clinicians who have worked for the Brien Center Crisis team for less than one year and any clinician who requests a consultation.
  • Assign clinicians to participate in clinical case discussions and peer supervision.
  • Supervise clinicians or interns as directed or assigned by the ESP Program Director and/or Division Director.
  • Oversee triage and the Alert and Follow-Up Tracker
  • Ensure that all ESP staff adhere to ESP contractual requirements and performance specifications
  • Provide direct oversight to all aspects of Mobile Crisis Intervention services throughout Berkshire County.
  • Provide case consultation services and case specific supervision to ESP staff.
  • Coordinate staff training and orientation in conjunction with the ESP Program Director and the Division Director.
  • Participate in program development and implementation of new program initiatives in conjunction with the ESP Program Director and the Division Director.

QUALITY MANAGEMENT/RISK MANAGEMENT:

  • Participate in QI/QA, Risk Management and program development initiatives as assigned by the ESP Program Director and the Division Director.
  • Report all critical incidents, complaints and grievances.
  • Monitor clinical records and charts and report quality or compliance issues to the ESP Program Director and the Division Director.
  • Advise ESP staff on risk assessment, risk management and safety planning.
  • Conduct monthly client chart audits as assigned by ESP Program Director and Division Director and provide feedback to staff in clinical supervision.

ADMINISTRATIVE RESPONSIBLILITES:

  • Assist the ESP Program Director and the Division Director with ongoing development and implementation of clinical policies and procedures for the ESP Team.
  • Maintain clear and legible client records and complete documentation in a timely manner.
  • Submit SAL’s and documentation at the end of each shift.
  • Attend and participate in clinical supervision.
  • Attend staff meetings and agency trainings as scheduled.
  • Attend provider meetings and case supervision with direct care/community providers as directed or assigned by the ESP Program Director or Division Director.
  • Provide clinical supervision and training to new employees as directed or assigned by the ESP Program Director and Division Director.
  • Provide clinical supervision and oversight to student interns as directed or assigned by the ESP Program Director and Division Director.
  • Cover shifts as assigned.
  • Participate in program development and CQI/QA projects.
  • Participate in case supervision.
  • Perform other duties as assigned.

Qualifications

  • PhD, MSW or Master’s Degree in Psychology, Counseling, Psychiatric Nursing other equivalent graduate clinical degree.
  • LCSW, LICSW, LMHC required within 6 months of eligibility date.
  • 2-3 year’s post license clinical experience preferred.
  • Must have valid drivers license.

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