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Police Service Officer – Clovis, CA

DEFINITION

Under general supervision, primarily performs dispatcher duties for the Communications Center and may perform a variety of non-peace officer law enforcement and support service duties in the office and field in a variety of areas, and to perform related work as required.

CLASS CHARACTERISTICS

Positions in this class primarily perform dispatching duties for the Communications Center. Incumbents answer and respond to incoming emergency and non-emergency calls, designate type of incident and priority, responds to calls according to policy and procedures, dispatches public safety personnel, and monitors the activity of field units assigned to incidents. Other duties may include a variety of law enforcement and police support duties that do not require performance by a sworn peace officer in a variety of areas including: support services, records, data entry, property and evidence, public education, planning and neighborhood services, animal control, patrol, youth services, investigations, and parking enforcement. Incumbents are required to perform rotating shift work in a twenty-four (24) hour, seven (7) day per week operation including evening, weekends, and holidays. Incumbents receive thorough instructions and training when tasks are initially assigned and are expected to perform duties by selecting work methods from a variety of standard methods and procedures referring to the supervisor those problems which involve the establishment of new procedures or which involve solutions which are inconsistent with departmental procedures and policies.

Examples of Duties:

The representative duties listed include essential and marginal functions that vary by assignment. Primarily operates in the police communications center, provides telecommunication support and incident coordination for the field units, dispatches calls via telephone, radio, computer and CLETS terminal, and related telecommunications and office equipment; serves as receptionist at public contact points within the police facility; provides information to the public; answers questions and inquiries; prepares reports concerning crimes, accidents, lost and found property, and other circumstances; assists police officers with functions not requiring sworn peace officer status; directs traffic and provides crowd control at crime scenes, accidents, and public events; fingerprints and photographs prospective employees and the general public; enforces parking laws and ordinances in assigned area either on foot or in a motorized vehicle; issues citations for violations of parking laws and testifies in court as required; prepares and maintains logs on police activities; prepares various reports and correspondence; performs data entry utilizing various computer systems and maintains databases; receives, stores, issues, and maintains evidence and property; coordinates property disposal with other City departments and outside agencies; conducts training or public education sessions; performs Animal Control functions, including picking up stray animals, verifying animal licenses, caring for animals, maintaining the Animal Shelter, and enforcing laws and City ordinances pertaining to animals; and performs related work as required.

Typical Qualifications: LICENSE REQUIRED

  • Possession of a valid California Driver’s License and a good driving record.

EDUCATION AND EXPERIENCE
Education:

  • Completion of sixty (60) college units from an accredited college or university.
  • A High School Diploma or GED and three (3) years of experience as an Emergency

Dispatcher with a Dispatcher POST certificate, may be substituted for the required
college units.

Desirable Education:

Experience:

  • Three (3) years of experience involving public contact work.


QUALIFICATIONS

Knowledge of:

  • Radio dispatch procedures;
  • Computer terminal operating methods;
  • Basic English usage, spelling, grammar, and punctuation;
  • Basic Math;
  • Basic record keeping methods, and filing;
  • Modern office equipment, procedures, and practices including the preparation of

business correspondence and reports;

  • Research techniques, methods, and procedures;
  • Geography of the City of Clovis;
  • Applicable State laws, City ordinances, procedures, and other regulations governing

the Department or area of assigned responsibility.

Ability to:

  • Type at the corrected rate of 40 (forty) net words per minute;
  • Operate a computer and CLETS terminals, radio equipment, and standard office

equipment;

  • Receive and give information over the telephone or a police radio, in public in a

professional manner;

  • Read and understand FCC broadcasting procedures and rules regarding law

enforcement radio transmissions and department procedures, rules, and regulations
regarding dispatching and general public safety;

  • React quickly and calmly and exercise good judgment in all situations;
  • Analyze situations and develop effective courses of action;
  • Handle multiple work requests under pressure and with frequent interruptions;
  • Communicate effectively and professionally, orally, in writing, and electronically in a

clear, comprehensive manner;

  • Speak English in a clear and concise manner;
  • Perform difficult and complex assignments involving independent judgment;
  • Follow oral and written instructions;
  • Learn, understand, interpret, explain to others and apply a variety of policies, laws,

rules, and regulations in various situations;

  • Prepare and maintain accurate records and reports;
  • Interpret and enforce parking regulations;
  • Inspire public confidence through personal integrity, appearance, and actions;
  • Use discretion and good judgment in handling sensitive and confidential information;
  • Establish and maintain effective working relationships with those contacted in the

course of work;

  • Instruct the general public about crime prevention programs;
  • Relate to and communicate with school age groups;
  • Operate a vehicle observing legal and defensive driving practices.

Supplemental Information: PHYSICAL DEMANDS AND WORKING CONDITIONS

Primary job functions are performed in an office environment other duties are performed in outdoor and driving environments. Hearing: acute to hear in person, radio, telephone, or telephone head-set. Strength: Light work-lifting, carrying, and/or pushing 25 pounds with frequent lifting and/or carrying of objects weighing up to 25 pounds in the office environment; medium work-lifting, carrying, and/or pushing 50 pounds with frequent lifting and/or carrying of objects weighing up to 50 pounds in the outdoor/driving environments. Other physical requirements include: clear verbal communication, feeling, finger dexterity, frequent grasping, and holding, reaching, talking, and balancing. Incumbents assigned to the outdoor/driving environments are required to work in all weather conditions with the ability to work outdoors when over 100 degrees in the summer and in the cold and rain during the winter months. Vision: corrected to normal. Working conditions include: work is subject to simultaneous emergency situation evaluation; ability to attend periodic evening meetings or meetings outside of regularly scheduled shift; and work rotating shifts including evening, weekends, and holidays.

SELECTION PROCESS

Interested applicants must submit a completed City of Clovis employment application, supplemental questionnaire, and valid typing speed documentation completed within the last six (6) months for a minimum of forty (40) net words per minute or a Dispatcher POST certificate no later than 4:30 p.m. on July 8, 2019, to the City of Clovis Personnel Office. Applications must be submitted on-line at www.cityofclovis.com. For additional questions you may contact Personnel at (559) 324-2725. Brief resumes are welcome as a supplement to the City’s standard application form; however, the application form and supplemental questionnaire must be filled out completely to be considered. You may attach your resume, typing speed documentation or Dispatcher POST certificate to the attachment section of the application form or submit by fax or hand delivery. A resume only may not be submitted in lieu of a completed employment application to be considered. Applicants may not attach any additional documents that are not required to their application or submit any other documents by mail, fax, or hand delivery. Veterans Preference Points may be provided if a DD Form 214 demonstrating qualifying service is submitted to the Personnel Office by the position deadline date and time. Applicants may attach, hand deliver, or fax the required documents to (559) 324-2865. Reasonable accommodation, when needed, for otherwise qualified candidates with disabilities, must be requested in writing and faxed to (559) 324-2865 at the time of application submission. Applicants will receive notification regarding the status of their application by email or phone once the examination has been scheduled.

Applicants must meet each qualification for the position at the time of application submission. All applications will be reviewed based on the necessary employment standards for the position. Those candidates who best meet the needs of the operation may be invited to participate in a written examination that will be weighted 100%. Examinations and department interviews for the position will be administered in the City of Clovis. Candidates must earn a score of 70% or higher to be placed on the eligibility list. Applicants receiving a passing score may be placed on an eligibility list for a period of up to one (1) year. As determined by the City and at the City’s expense, successful candidates shall be required to complete and pass a Personal History Questionnaire, a polygraph or voice stress examination, an extensive background investigation, a medical examination, and a drug/alcohol screen. Possession of a valid California driver’s license and good driving record will be required prior to hire. Proof of citizenship or eligibility to work in the U.S. will be required at the time of hire.


Lateral applicants are applicants who are currently working as an Emergency Dispatcher with at least one (1) year of experience, have a Dispatcher POST certificate and meet the position requirements for the position at the time of application submission
. Lateral applicants will not be required to submit valid typing speed documentation or take the written examination. Lateral applicants will be required to submit a complete application, supplemental questionnaire and a copy of the Dispatcher POST certificate, and receive a passing score on an initial selection screening which will include a pass/fail oral examination. Applicants who pass the initial screening and receive a passing score on the oral examination that will be weighted 100% may be placed on an eligibility list for a period of up to one (1) year. As determined by the City and at the City’s expense, successful candidates shall be required to complete and pass a Personal History Questionnaire, a polygraph or voice stress examination, an extensive background investigation, a medical examination, and a drug/alcohol screen. Possession of a valid California driver’s license and good driving record will be required prior to hire. Proof of citizenship or eligibility to work in the U.S. will be required at the time of hire.

Valid Typing Speed Documentation Requirements:

Valid typing speed documentation may be obtained from any valid source (i.e.: employment agencies, schools, online, etc.). The document must include your full name as listed on the application form, the date completed within the last six (6) months and the net typing speed for a minimum of forty (40) net words per minute. Valid typing speed documentation must be submitted no later than 4:30 p.m. on July 8, 2019, no exceptions will be accepted.

Valid typing speed documentation may be attached before you submit your on-line employment application to the City of Clovis. The NEOGOV application site will allow you to attach documents to an application that you have already submitted however, the system will not allow the City of Clovis to view or print attachments after the on-line employment application has been submitted. If you do not attach the required documentation prior to submitting your on-line employment application you must submit the documentation by fax or hand delivery only no later than 4:30 p.m. on July 8, 2019

Required document(s) listed below must be submitted with your application by the close date:

  • Valid typing speed documentation completed within the last six (6) months

for a minimum of forty (40) net words per minute.

  • Lateral applicants must submit a Dispatcher POST certificate.

The examination may consist of questions relative to knowledge of radio dispatch procedures; computer terminal operating methods; basic English usage, spelling, grammar, and punctuation; basic math; basic record keeping methods, and filing; modern office equipment, procedures, and practices including the preparation of business correspondence and reports; research techniques, methods, and procedures; geography of the City of Clovis; and applicable State laws, City ordinances, procedures, and other regulations governing the Department or area of assigned responsibility. The examination may also contain questions regarding the ability to type at the corrected rate of 40 (forty) net words per minute; operate a computer and CLETS terminals, radio equipment, and standard office equipment; receive and give information over the telephone or a police radio, in public in a professional manner; read and understand FCC broadcasting procedures and rules regarding law enforcement radio transmissions and department procedures, rules, and regulations regarding dispatching and general public safety; react quickly and calmly and exercise good judgment in all situations; analyze situations and develop effective courses of action; handle multiple work requests under pressure and with frequent interruptions; communicate effectively and professionally, orally, in writing, and electronically in a clear, comprehensive manner; speak English in a clear and concise manner; perform difficult and complex assignments involving independent judgment; follow oral and written instructions; learn, understand, interpret, explain to others and apply a variety of policies, laws, rules, and regulations in various situations; prepare and maintain accurate records and reports; interpret and enforce parking regulations; inspire public confidence through personal integrity, appearance, and actions; use discretion and good judgment in handling sensitive and confidential information; establish and maintain effective working relationships with those contacted in the course of work; instruct the general public about crime prevention programs; relate to and communicate with school age groups; operate a vehicle observing legal and defensive driving practices.

This job flyer does not constitute a contract and its
terms and conditions can change without notice.

THE CITY OF CLOVIS IS AN EQUAL OPPORTUNITY EMPLOYER

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