Police Dispatcher City of Ferndale City of Ferndale 6 reviews

GENERAL STATEMENT OF DUTIES

To take calls for assistance and dispatch police, fire and rescue units. To monitor City radio networks to receive, relay and transmit messages. To conduct record checks, maintain radio logs and perform other clerical duties.


SUPERVISION RECEIVED

Work is performed under the immediate supervision of the shift commander.


SUPERVISION EXERCISED

None.


ESSENTIAL DUTIES AND RESPONSIBILITIES

An employee in this class may be called upon to do any or all the following:

(These examples do not include all the tasks which the employee will be expected to perform).

  • Receive incoming calls for assistance; obtain essential information including type of emergency and location, and dispatch police, fire or rescue units.
  • Monitor multiple City radio networks to receive, relay and transmit messages.
  • Perform LEIN and CLEMIS checks at the request of on-scene police officers or other authorized personnel concerning driving and criminal records, wants or warrant, and vehicle registration information.
  • Maintain a daily log of radio and telephone communications including date, time and paraphrased context of message.
  • Maintain a control system of multiple LIEN functions and enter or cancel them from the LEIN system as needed.
  • Process various forms and reports unique to the Police Department, such as incident and arrest records.
  • Aid officers/detectives in investigations; retrieve forms, fax, accept statements
  • Assist customers who come to the Police Department for various departmental needs.
  • Administer court ordered breathalyzer tests
  • Complete forms, department communications and reports.
  • Maintain department files.
  • Perform other clerical duties as assigned.


MINIMUM QUALIFICATIONS


Education and Experience:

  • Graduation from an accredited High School
  • One-year (30 Credit Hours) of college experience
  • One-year communications or clerical experience
  • Willingness and ability to work different shifts including nights, holidays, and weekends
  • Or equivalent combination of work experience and education.


Necessary Knowledge, Skills and Abilities:

  • Knowledge of public personnel administration practices and principles
  • Knowledge of effective project management
  • Knowledge of English grammar, spelling and punctuation
  • Knowledge of personal computers and job-related software
  • Skill in the operation of listed tools and equipment
  • Ability to communicate effectively both orally and in writing with diverse audiences
  • Ability to demonstrate our core values, Inclusiveness, Integrity, Inspired, Innovative.
  • Ability to direct the work of others as needed
  • Ability to keep immediate supervisor and designated others fully and accurately informed concerning work progress, including present and potential work problems and suggestions for new or improved ways of addressing such problems
  • Ability to operate office equipment and a personal computer using program applications appropriate to assigned duties
  • Ability to prepare accurate records and reports
  • Ability to perform a wide variety of duties and responsibilities with accuracy and speed under the pressure of time-sensitive deadlines
  • Ability to represent the City at internal and external meetings
  • Ability to respond to citizen requests in a courteous and effective manner
  • Ability to understand and follow complex oral and written directions and instructions
  • Ability to write and edit accurate and grammatically correct written reports
  • Ability to work independently and productively


SPECIAL REQUIREMENTS

  • Valid Michigan driver's license, or the ability to obtain one within one.
  • Knowledge of Microsoft Office 365 (SharePoint, OneDrive, Excel, Word, Outlook).
  • Possess general knowledge of web- based programs and cloud services
  • Ability to master other software as needed.

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