Platform Engineer, IT – Engineering End User Services Hawaiian Airlines Hawaiian Airlines 142 reviews

At Hawaiian Airlines, we are all about welcoming our guests with Hawaiian hospitality and aloha, and taking care of our people, our home and the communities we serve. Join our ‘ohana and be a part of an exciting team of professionals dedicated to serving our kama‘āina and introducing our islands to the world!


Position Overview

Our End User Computing Engineers specialize in the IT systems that directly support our workforce – namely PCs, collaboration systems, printers, and mobile devices – as well as the backend tooling and infrastructure to power those systems.

As members of our Platform Engineering job family, End User Computing Engineers are highly technical and manage all aspects of the technology lifecycle in their area. They investigate new technologies, plan for technology introduction or retirement, integrate with other systems, and help operations and users adopt new systems.

The Platform Engineer develops and maintains desktop, mobile device, server, network, and code deployment infrastructure for the enterprise. Platform engineers must ensure reliable, performant and cost-effective capabilities to run business software. Platform Engineers must understand current and future technical platforms from the hardware, operating system, communications, security, and system services layers. They are responsible to plan, design, and build the standard platforms for the company.


Key Responsibilities

  • Focus on internal and external customer requirements
  • Interact with business customers as defined by project objectives
  • Participate in developing time estimates for project schedules
  • Keep project plans updated as required.
  • Document and communicate assigned work and progress to immediate project team, and management
  • Communicate problems or issues in a timely manner
  • Support the organization’s project management policy, practice and methodology
  • Employ productivity aids in all aspects of assignments
  • Analyze and resolve problems of medium complexity
  • Research and recommend alternative actions for problem resolution with minimal supervision
  • Provide effective resolution and follow-up of problems as they occur
  • Analyze trends to proactively prevent problems
  • Install, customize, develop, implement, and maintain computer/network systems developed internally and/or in conjunction with outside vendor
  • Evaluate and recommend emerging technologies
  • Assist project teams/business customers in evaluating, developing, implementing and supporting system architecture components
  • Deliver and implement a standard software hosting environment based on knowledge of best practices
  • Ensure infrastructure is patched and secured as per policies and modern best-practices
  • Participate and engage with the appropriate matrix areas for the construction and delivery of the solution
  • Participate in system testing
  • Completes tasks with minimal direction
  • Test and implement system components using techniques that preserve system integrity
  • Ensure that system software is functionally appropriate, technically sound and integrated
  • Understand implications of situations and proactively lead cross-functional problem resolution
  • Responsible for immediate response to production system and environment problems
  • Provide technical problem resolution
  • Assure functional and technical integrity of system
  • Input to budget
  • Perform technical cost-benefit analysis
  • Other duties as assigned

Minimum Requirements

  • Bachelor’s Degree (in lieu of degree – 7 years of experience in Engineering or IT)
  • 3 years of experience in Engineering or Information Technology
  • Knowledgeable of the Software Development & Deployment Life Cycle process and actively participate in it
  • Experience with Writing/Configuring/Developing infrastructure code
  • Ability to support critical backend systems and environments
  • Experience decomposing business requirements and translates them into detailed design specifications and code
  • Proven experience building solutions that utilize the enterprise monitoring/logging, are “self-healing”, and require minimal to zero maintenance
  • Ability to construct & document business processes within core technical areas
  • Ability to create Knowledge documents for use in training operations personnel on the deployment, support and maintenance of environments and platforms
  • Proficient knowledge of computer/network systems hardware and software theory, practice, concepts, and technology
  • Ability, within specific technology areas to independently, perform troubleshooting, root-cause analysis, solution development and implementation

Preferred Qualifications

  • B.S., Engineering, Computer Science, Information Systems
  • Industry Experience
  • Airline or related industry experience
  • Experience with configuration management at scale: Puppet, DSC, SCCM, etx.
  • Facilities construction projects involving IT related physical infrastructure or related experience


About Hawaiian Airlines

Hawaiian® has led all U.S. carriers in on-time performance for each of the past 16 years (2004-2019) as reported by the U.S. Department of Transportation. Consumer surveys by Condé Nast Traveler, Travel + Leisure and TripAdvisor have placed Hawaiian among the top of all domestic airlines serving Hawai‘i.

Now in its 92nd year of continuous service, Hawaiian is Hawai‘i's biggest and longest-serving airline. In 2019, Hawaiian offered nonstop flights between Hawai‘i and more U.S. gateway cities (13) than any other airline, along with service connecting the islands with Japan, South Korea, Australia, New Zealand, American Samoa and Tahiti. As a result of the COVID-19 pandemic, Hawaiian is offering an adjusted schedule of daily flights within the Hawaiian Islands, and between Hawai‘i and the U.S. mainland as well as Japan.

The airline is committed to the health and safety of its guests and employees and has reinforced enhanced cleaning procedures across its business. While the experience may be a little different, the authentic Hawaiian hospitality remains unchanged. Additional details on how Hawaiian is keeping guests and employees safe can be found at HawaiianAirlines.com/KeepingYouSafe.

Hawaiian Airlines, Inc. is a subsidiary of Hawaiian Holdings, Inc. (NASDAQ: HA). Additional information is available at HawaiianAirlines.com. Follow Hawaiian’s Twitter updates (@HawaiianAir), become a fan on Facebook (Hawaiian Airlines), and follow us on Instagram (hawaiianairlines). For career postings and updates, follow Hawaiian’s LinkedIn page.

For media inquiries, please visit Hawaiian Airlines’ online newsroom.

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