a.Providing a safe environment for patients.
b.Reporting safety concerns, errors and near misses.
c.Participating in system improvement initiatives to prevent errors.
d.Providing evidence-based care as applicable to the role.
1.Works under the direction of the physician/provider and department leadership to guide patients through the health care system; coordinates the logistics for adherence to a healthcare plan i.e.: helping to arrange transportation, contacting no-show patients to improve show rate for appointments.
2.Facilitating interaction and communication with healthcare staff and providers for patients and family members
3.Assists with practical problem solving related to concrete needs by linking or referring to social work, agency services or other sources of helpful information and services related to the individual needs
4.Promotes early detection and diagnosis of cancer or other chronic health care issues through providing approved information and literature, participating in MH education activities and engaging in community outreach.
5.Participates with government agency committees (i.e. Board of Health, Department of Defense, etc.) as applicable to assigned area.
6.Maintains tracking or database of interactions and referrals and assists with patient experience surveys.
7.Makes appointments, answers patient telephone calls, follows specified communication policies and documents in EMR as directed to ensure the healthcare team is informed.
8.May perform patient home visits that would include taking a medication inventory and completing a safety checklist.Provides guidance and advice to patient based on findings.Follows-up with primary care provider as warranted.
9.Creates various patient communications for direct mail or in-person distribution.
10.Performs other functionally related duties as assigned.
High School Diploma or GED equivalent. Good computer skills including Microsoft Office software products. Demonstrated effective communication and interpersonal skills. Ability to work in a team environment. Culturally sensitive and comfortable working with a diverse urban population. Organized and detail oriented. Able to work a flexible schedule including some evenings or weekends. Certificate of completion of a patient navigator training program. (Harold P Freeman, MD program) or obtains within 90 days of placement, as determined by assigned department. Reliable transportation to make patient home visits as needed.
Bachelors degree in a related field. 5 years of medical health care experience. Bilingual or multilingual skills.
May need to move around intermittently during the day, including sitting, standing, stooping, bending, and ambulating. May need to remain still for extended periods, including sitting and standing. Ability to communicate in face-to-face, phone, email, and other communications. Ability to read job related documents. Ability to use computer.