Partner Operations Specialist – San Jose, CA

Role: Partner Operations Specialist

About the Role:

As a Partner Operations Specialist your main responsibilities will include assisting the Level 1 and Level 2 agents and supporting internal teams with any issues they may have with users listings. You will be working with multiple teams to provide support, problem-solve and work on team wide projects and launch initiatives.

Some of your responsibilities may include:

  • Troubleshooting escalations from internal stakeholders

  • Acting as a liaison between the ops team and the partner

  • Tracking and organizing top priority bugs and other team initiatives

  • Assisting in identifying and troubleshooting user issues

  • Developing internal resources and associated communication documents to help manage partner relationships and development efforts

  • Independently analyze situations and problem-solve

  • Leading ad hoc projects

About You:

You are a quick learner who can work independently as well as with a team. You have an enthusiastic attitude about learning new things and apply sound judgment when dealing with sensitive issues which may require escalation. Also, you adapt well to changes and make quick adjustments to make accommodations. You understand the importance of professionalism in the workplace.

Requirements:

  • A bachelor’s degree or 2+ years of customer service/partner management experience

  • Proven written and oral communication skills

  • Knowledge of Google Docs and Sheets

  • Ability to work on tight daily deadlines

  • Must be well organized, goal oriented and self-motivated

  • Demonstrated ability to be flexible, think and respond quickly while maintaining attention to detail

Technical Skills


SNo

Primary Skill

Proficiency Level *

Rqrd./Dsrd.

1

Customer Service

PL1

Required


Domain Skills


SNo

Primary Skill

Proficiency Level *

Rqrd./Dsrd.

1

Design and Release Management

NA

Required


Proficiency Level

Generic Reference

PL1

The associate has basic awareness and comprehension of the skill and is in the process of acquiring this skill through various channels.

PL2

The associate possesses working knowledge of the skill, and can actively and independently apply this skill in engagements and projects.

PL3

The associate has comprehensive, in-depth and specialized knowledge of the skill. She / he has extensively demonstrated successful application of the skill in engagements or projects.

PL4

The associate can function as a subject matter expert for this skill. The associate is capable of analyzing, evaluating and synthesizing solutions using the skill.


Employee Status :
Full Time Employee


Shift :
Day Job


Travel :
No


Job Posting :
May 21 2019

Cognizant US Corporation is an Equal Opportunity Employer Minority/Female/Disability/Veteran. If you require accessibility assistance applying for open positions in the US, please send an email with your request to [email protected]


About Cognizant

Cognizant is one of the world’s leading professional services companies, transforming clients’ business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant, a member of the Nasdaq-100, is ranked 195 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us on Twitter: USJobsCognizant.

Cognizant is recognized as a Military Friendly Employer and is a coalition member of the Veteran Jobs Mission. Our Cognizant Veterans Network assists Veterans in building and growing a career at Cognizant that allows them to leverage the leadership, loyalty, integrity, and commitment to excellence instilled in them through participation in military service.

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