The Organizational Change Management (OCM) Coordinator and Project Assistant is an exempt position reporting to the Chief Executive of Information Technology (CEIT). This position will support the Project Manager and provide support for change management initiatives during the implementation of the state-wide Enterprise Resource Planning (ERP) project. This position is responsible for understanding and supporting staff and faculty with change in work processes and duties, communicating to all levels of the organization, and helping support and develop business process mappings and redesign. This position also acts as the liaison to the State Board of Community and Technical Colleges (SBCTC) for testing and training coordination.
Grays Harbor College has an excellent benefits package to include comprehensive health care insurance, primary and supplemental retirement programs, long-term disability insurance, vacation and sick leave, and employee tuition waivers. All administrative exempt staff at Grays Harbor College set aside 1% of their gross salary every pay period for a Voluntary Employee Benefit Association (VEBA) pre-retirement medical expense account that is used to reimburse the exempt employee for out of pocket medical expenses. All exempt employees are required to participate in this program.
GHC has a strong commitment to the achievement of equity and inclusion among its faculty, staff and students and values the rich diverse backgrounds that make up the campus community. To ensure the college provides an inclusive educational and employment environment focused on strategies for success and equitable outcomes for all, we are seeking a candidate who has an understanding of, and experience with, successfully supporting individuals with varying backgrounds, including people with disabilities; people with various gender identities and sexual orientations; individuals from historically underrepresented communities; and other groups.
Project / Change Management Work
- Support the creation and implementation of the change management strategy that addresses and mitigates the effects of project related changes on people’s work lives and work relationships.
- Help identify workforce risks and elements of potential conflict with the new ERP processes and help create plans to mitigate and resolve them.
- Develop or support the development and documentation of current and new business process maps.
- Help create and implement a communications plan in conjunction with the Project Manager and college Public Information Officer.
- Support the Project Manager in coaching the Executive Staff, senior managers, and supervisors about tactics that will support changes and address those who are fearful or reluctant to embrace the required changes.
- Be knowledgeable about existing business processes and able to explain the advantages of the new processes while acknowledging any disadvantages and the net positive value of the changes.
- Be a visible, positive advocate for the ERP and the business process and organizational changes that must be made.
- Clearly and consistently articulate the ERP’s objectives, outcomes, and advantages for the SBCTC system and the College.
- Assist the Project Manager as needed.
Testing Lead Work
The college ctcLink Test Lead is responsible for being SBCTC’s primary point-of-contact for all test-related issues during any given testing phase(s). This position plays a critical role in participating in system, bundle, image, and PeopleTools updates. The Test Lead will:
- Help create and implement a Local testing plan in conjunction with the Project Manager and college Public Information Officer.
- Identify test locations and coordinate with the appropriate resources to ensure testers have all the tools needed for testing.
- Identify college testers based on the business processes under review and ensure that security has been set up for each of the testers in the required environment(s).
- Ensure any and all issues found during testing phases be logged in a timely manner; triage issues found by testers, address testers’ questions and ensure testers keep their commitments and stay on task.
- Work closely with the SBCTC QA team to assist testers with any issues they may encounter during the testing process.
- Participate in testing phase(s) entrance and exit criteria reviews, as well as frequent web-based meetings to discuss escalated issues and address issues that cannot be resolved at the local level.
Training Lead Work
The college ctcLink Training Lead is responsible for coordination and logistics of training activities at the college. This role will:
- Help create and implement a Local training plan in conjunction with the Project Manager and college Public Information Officer.
- Act as liaison between the ctcLink SBCTC Training Team and the college campus.
- Ensure trainees are scheduled for each session on campus and the appropriate personnel participate in all deployment group-training activities.
- Plan and manage local logistics including, but not limited to, securing training labs, IT support, produce and disseminate training materials.
- Convey and distribute training information to college staff, making sure the campus stays up-to-date with training efforts led by both SBCTC and at the local level.
- Ability to convey friendliness, warmth, and acceptance to all individuals.
- Outstanding communication skills, with the ability to communicate both a highly technical audience and to business-oriented leaders.
- Ability to commit to learning, teaching and facilitating skills.
- Willingness to learn complex technical and functional concepts.
- Excellent written communication skills including spelling, grammar and punctuation.
- Proficient in Word, Excel, email (Outlook) and internet.
- Ability to work independently.
- Ability to maintain the highest level of confidentiality at all times.
- Ability to multi-task and prioritize.
- Ability to pay close attention to detail.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Bachelor degree (or working toward) in business or related field or 3+ years’ experience project management or OCM related activities.
- Proficient in the Microsoft Suite (Word, Excel, Visio)
- Change management experience
- PeopleSoft or other large ERP experience
- Familiarity with SBCTC business process processes and legacy information systems
- Experience in business process analysis and systems analysis
This position closes 6/2/2019. In addition to the GHC online Application you will need to submit the following materials. Incomplete applications will not be accepted or considered.
- Letter of application addressing your qualifications for the position.
- Contact information for 3 professional references.
PROCESS NOTE: Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position.