Operations Coordinator – Fort Collins, CO 80525

Overview: We are looking for an Operations Coordinator to join our team. This position requires that you be detail-oriented, analytical, organized, process-oriented, and be comfortable working with technology on a day-to-day basis. You must be efficient at multitasking and exhibit strong communication skills.

Qualifications for the Operations Coordinator:

  • 4-year college degree or some college education preferred
  • Ability to pass a drug screening test and background check
  • Strong mathematical aptitude is a MUST
  • Must know how to use MAC software
  • Technically savvy to learn Google Drive applications and other cloud-based software
  • Experience working in insurance, Xactimate, roofing, and/or construction is a plus
  • Must be very organized with strong communication skills, both verbal and written
  • Strong work ethic while promoting our values of honesty, quality, and customer service
  • Ability to work well and promote a positive atmosphere with other team members in the field

Job Responsibilities:

  • Ability to manage daily work given while building and maintaining an excellent rapport with the Assurance Contractor’s team, customers, vendors, and subcontractors.
  • Correspondence with customers via email and phone for general inquiries, inspections, repairs, and current questions regarding billing/roofing process.
  • Answering incoming phone calls and directing them to the appropriate person.
  • Processing lead & customer letters as directed.
  • Entering claim and contact information into cloud and CRM software.
  • Issuing warranties to customers once account has been paid in full.
  • Confirming material order deliveries.
  • Becoming knowledgeable about code pertaining to different municipalities, calling inspectors and officials to confirm code compliance.
  • Lead role with building orders for projects and working with subcontractors for scheduling.
  • Communicating the production schedule on a daily basis * Sending Customer letters to customers once they have been contacted by a sales representative and installation guides to customers when their project has been scheduled.
  • Communicating relevant job information/status/updates on Acculynx, Slack, and email as needed.
  • Updating work orders and will-calls as needed and informing job profitability with every change that is made.
  • Following up with deliveries and subcontractors to ensure appropriate timings and fulfillment of deliveries.
  • Scheduling mid-roof and final inspections. Work with field team that everything is in place to pass the mid and/or final roof inspection.
  • Track company licensing to ensure that all required licenses are up to date and accurate.
  • Manage pulling permits to be completed and placed prior to the job begins.
  • Aid in invoicing to insurance and customers when needed.
  • Other administrative duties as assigned.
  • Completing & organizing paperwork associated with customer payments.
  • Assisting with weekly preparation of subcontractor payments.
  • This includes updating labor orders and documenting changes that occurred during the production of a project.


  • Paid semi-monthly
  • Extensive training and mentorship with the ability for career growth
  • Great company culture with an annual company trip for high performers!
  • 401K plan/profit-sharing, defined benefit/cash balance planand medical insurance

Job Type: Full-time

Salary: $42,000.00 to $47,000.00 /year


Work authorization:

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