Off Shift Manager – Rochester, NY 14623

The Off Shift Manager is a leader and integral member of the veterinary hospital management team. The Off Shift Manager partners with the other members of the management team to create and maintain a hospital culture based on high quality of patient care and exceptional customer service while maintaining profitability. The off shift manager oversees various teams within the hospital.

Culture and Leadership Development:

  • Works to create an engaged and motivated team
  • Acts as a champion for change and identifies, documents, shares, and promotes best practices

Operational Support and Improvement:

  • Perform quality check and review of patient treatment sheets
  • Reassigns team members as appropriate to ensure effective flow and quality patient care
  • Manages the staffing needs as appropriate
  • Oversee implementation and compliance with MVA/VSES policies and procedures
  • Willing to step in and assist employees with day to day roles, as needed, to help maintain flow
  • Demonstrates and reinforces the highest level of client service
  • Manage client relationships and resolve escalated client issues and concerns
  • Works with the management team to ensure proper upkeep of equipment and building facilities
  • Monitors computer and/or phone systems and works with IT to resolve technical issues
  • Create infrastructure to ensure effective communication within the hospital
  • Performs other duties essential to the operational performance of the hospital as assigned

Team Performance Management:

  • Coach and mentor employees, identifying continuous learning and skill building needs
  • Set clear training goals for supervisors to ensure team members are adequately trained
  • Coaches team and associates on conflict resolution
  • Assist in writing and delivering performance reviews for supervisors and staff, as needed

Business Goals and Management:

  • Supports implementation of business goals to help improve performance
  • Manages labor cost through staffing and scheduling best practices

The Off Shift Manager is a leader and integral member of the veterinary hospital management team. The Off Shift Manager partners with the other members of the management team to create and maintain a hospital culture based on high quality of patient care and exceptional customer service while maintaining profitability. The off shift manager oversees various teams within the hospital.

Culture and Leadership Development:

  • Works to create an engaged and motivated team
  • Acts as a champion for change and identifies, documents, shares, and promotes best practices

Operational Support and Improvement:

  • Perform quality check and review of patient treatment sheets
  • Reassigns team members as appropriate to ensure effective flow and quality patient care
  • Manages the staffing needs as appropriate
  • Oversee implementation and compliance with MVA/VSES policies and procedures
  • Willing to step in and assist employees with day to day roles, as needed, to help maintain flow
  • Demonstrates and reinforces the highest level of client service
  • Manage client relationships and resolve escalated client issues and concerns
  • Works with the management team to ensure proper upkeep of equipment and building facilities
  • Monitors computer and/or phone systems and works with IT to resolve technical issues
  • Create infrastructure to ensure effective communication within the hospital
  • Performs other duties essential to the operational performance of the hospital as assigned

Team Performance Management:

  • Coach and mentor employees, identifying continuous learning and skill building needs
  • Set clear training goals for supervisors to ensure team members are adequately trained
  • Coaches team and associates on conflict resolution
  • Assist in writing and delivering performance reviews for supervisors and staff, as needed

Business Goals and Management:

  • Supports implementation of business goals to help improve performance
  • Manages labor cost through staffing and scheduling best practices
  • Partner with leadership team to identify staffing needs.

Requirements:

Minimum of 2 years front line supervisory/management experience; Licensed Veterinary Technology degree. Bachelor’s degree preferred; or an equivalent combination of education and experience.

Licensure:

New York State Veterinarian Technician or reciprocal from other state required.

Physical Requirements:

Heavy lifting (50+ lbs), pushing, pulling, stooping, squatting, reaching, standing, and walking most of the day, limited sitting. Partner with leadership team to identify staffing needs.

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