New Patient Coordinator – Carlsbad, CA

Job Description

The ideal candidate is able to work in a fast paced environment and is bilingual (Spanish) with the ability to multi-task. This person will have inbound and outbound call center experience. The shift is M- F with an 8 hour shift in the time frame of 7 am- 7 pm.

Job Description


  • Serves patients over the phone with initial order of diabetes testing supplies and related products
  • Maintains high call volume per day (80+ combined inbound and outbound calls per day) Answers/Responds to patient calls and routes calls promptly.
  • Provides excellent customer service while obtaining patient demographics
  • Manages average of 150+ patient accounts per month
  • Required to ship an amount of product to patients greater than or equal to the set monthly goal (department and individual goals are communicated daily)
  • Work closely with other Billing and Insurance; and Physician Support departments to confirm patient orders are eligible to ship
  • Maintains accurate and detailed records in company database
  • Adapts quickly to frequent process changes and improvements
  • Attends all team and weekly company meetings/training’s as required
  • Perform any additional responsibilities or special projects as required
  • Duties and responsibilities may be subject to change based upon the needs of the department


  • High school diploma or GED required
  • 1-2-year(s) work experience in a customer service call center preferred
  • Computer proficiency in MS Word, Excel, and Outlook preferred
  • Excellent customer service skills, including phone and inter personal skills
  • Typing accuracy of 35 wpm minimum
  • Clear diction and knowledge of the English language, both written and verbal
  • Work history of excellent attendance and punctuality
  • Solid mathematical skills, including addition, subtraction, multiplication and division
  • Knowledge of medical terminology preferred, knowledge of diabetes a plus
  • Some experience with medical insurance and/or DME a plus
  • Bilingual in Spanish (read, write and speak) required.

Job Type: Full-time

Pay is Depending on Experience

Salary: $12.00 to $16.00 /hour

Job Type: Full-time

Salary: $12.00 to $16.00 /hour


  • Outlook: 1 year (Preferred)
  • Bilingual: 1 year (Preferred)
  • Medical Terminology: 1 year (Preferred)


  • High school or equivalent (Preferred)


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