The primary responsibilities of the Mobile Tech I are to drive a mobile unit and satisfactorily draw a unit of blood from a donor. This position involves constant interaction and contact with donors, Donor Tech’s, other Center staff and the general public. Mobile Techs may work under the immediate direction of a Donor Services Supervisor, Donor Tech III, Donor Tech II, or Mobile Tech II.
DUTIES & RESPONSIBILITIES:
1. Meet and exceed customer expectations and adhere to established quality practices while seeking to continually improve work performance.
2. Interacts with prospective blood donors and other visitors to the Blood Center or Blood Drive, providing information about Blood Center services and programs, answering questions about donor criteria, and guiding prospective donors through the donation process.
3. Performs procedures associated with the collection of blood or blood components from various donor categories. This includes obtaining demographic information and medical history, performing mini-physical examination, venipunctures and observing for donor reactions.
4. Administers post venipuncture care to donors ranging from serving refreshments to caring for donors who may have any type of reaction related to the blood donation process.
5. Prepares for Center activities or blood drives, which includes restocking supplies; packing, lifting, carrying, loading/unloading equipment, setting up supplies and equipment, lifting/carrying portable donor beds and other equipment.
6. Follows all policies and procedures issued by the Blood Center, regulatory agencies (i.e. FDA), governmental agencies (i.e. OSHA), and accrediting agencies (i.e. AABB) and complies with good manufacturing practices (GMP).
7. Participates in various meetings, such as in-service training, continuing education programs, staff meetings, safety meetings.
8. Maintains, organizes, and cleans functional work area, equipment, and vehicles; reporting malfunctioning equipment or vehicles to supervisor.
9. Makes routine decisions pertaining to work duties as permitted under policies and procedures, referring to the supervisor any problems, situations or occurrences which could possibly harm a donor or employee, cause adverse opinions of the Center or the Company, or interfere with the operations of the department or Center.
10. May drive a Company vehicle as necessary, including a donor coach/bus.
11. Performs quality control procedures to determine acceptability of equipment and/or supplies.
12. May enter and retrieve donor information into computer system, as required.
13. Responsible for assuring proper servicing and records kept on Donor Services vehicles.
14. May assume responsibility of supervising other persons as assigned or may assist designated leader to assure the mobile or site operations run smoothly and that all reports and forms are completed and accurate.
15. Required to recruit and telerecruit donors.
KNOWLEDGE / SKILLS / ABILITIES:
1. High school diploma or equivalent.
2. Satisfactorily complete Company Donor Services Training Program and proficiency
checks within first 90 days of employment.
3. Must satisfactorily complete a company-approved adult CPR/First Aid Course within
the first six months of employment or possess and maintain current CPR certification.
4. Must be dependable, punctual and have effective communication skills.
5. Must demonstrate a positive attitude toward donors and other staff members, acting in
a highly professional manner at all times.
6. Must be able to maintain confidentiality of donor information at all times.
7. Must be at least 21 years of age and possess a valid CDL driver’s license to operate a
donor coach/bus. May not have a conviction for DWI/DUI and no more than two (2) moving violations (tickets) in the past three (3) years.
PHYSICAL DEMANDS / WORKING CONDITIONS / ENVIRONMENT:
1. Must be able to lift equipment, such as portable donor beds, boxes of donor blood,
and supplies up to 35 lbs., unassisted.
2. Must be able to perform duties which require standing, bending or driving for long
periods of time without relief.
3. Must be able to work irregular hours, often in excess of 8 hours per day, and week
4. Must be able to work with needles, scissors, blood bags, human blood and collection
equipment and deal with stressful situations.
5. Must be able to physically inspect, assess and troubleshoot donor coach/bus,
demanding extending, lying and/or positioning under the vehicle.
6. Work involves potential exposure to infectious diseases from blood and blood