Member Service Representative/Teller – Bedford, NH 03110

POSITION DESCRIPTION:

Provide account related services to members

POSITION RESPONSIBILITIES:

Understands and exemplifies the Service Credit Union mission, vision statement and corporate goals as it pertains to their position, the branch office, and the credit union in general

Conduct all business activities while complying with SCU policies and federal banking regulations

Maintain confidentiality regarding credit union policies and procedures, member financial data, personal information, and work-related events

Adhere to compliance requirements to include but not limited to; physical security, information security, safety, Office of Foreign Assets Control (OFAC), Monetary Instruments (MI), Suspicious Activity Reports (SAR), Currency Transaction Reports (CTR), and Fraud/Identity Theft (ID Safe)

Have a thorough knowledge of all SCU’s on-line systems (Teller*, Branch Suite, Check 21, OnBase, CPG *, Pre-paid VISA cards, Card Wizard, WireXchange, Digital Insight, Bridger Insight, etc.) and be able to complete member transactions

Provide excellent member service (friendly, efficient and professional)

Provides work related services in-person, via phone or through electronic correspondence (e-mail, TotaleAtlas, FAX, etc.).

Operate computer terminal and other equipment such as money counters, counterfeit detectors, etc.

Maintain and balance cash drawer in U.S. dollar and foreign currencies*

Provide foreign currency sales and reconversion*

Disburse funds in cash or cashier’s check form

Accept and process deposits and payments, to include IRAs and CESAs

Perform Shared Branching transactions for SCU and guest members

Transfer funds from within and between member accounts

Provide check encashment services

Process domestic and international wires

Process domestic and international Western Unions

Process, enter and quality control foreign currency one-time, recurring payments, Euro debit disputes and payment retrievals*

Perform money order, non-member VISA cash advance, and foreign currency check sales*

Open new accounts and complete required forms to include; Membership, Trust, Organizational, IRA and CESA accounts, as well as Certificate of Deposits and Money Markets

Cross-sell Credit Union products and services assist with establishment of direct deposit

Assist member with setting up allotment and ACH transfers

Perform card ordering and issuances to include; VISA, VISA Debit, VISA Gift, ATM, prepaid/reloadable stored value, and European Payment (V-Pay) cards*

Place check orders and produce temporary checks

Scan/archive documents

Perform VISA, ATM, and ACH disputes

Scan received checks, money orders, and US savings bonds for Federal Reserve processing

Assist with Home Banking (HB) and HB password resets

Knowledgeable on specialized programs to include; Star, Warrior, Senior, Kids, Teens, and Select Employer Group (SEG) programs

Have a thorough understanding of all SCU products and services in order to cross-sell those products and services that will serve the needs of the member

Help plan and execute local, or support non-local, SCU sponsored community events and marketing opportunities

Assist with supply inventory, ordering and stocking

Upon request, maintain, balance, and provide 24/7 on call support for ATM machines

Process member requests such as military out processing*, vehicle shipment requests, lien releases, review of automobile insurance document sand other official letters to vehicle registration and other government agencies*

Review branch emails and ensure they are acted upon accordingly

Assist Special Accounts with contacting members to request proof of insurance documents

Prepare and receive mail; pick up and drop off official SCU mail*

Conduct In-Processing Briefings* and Financial Education Classes

Provide quality support and maintain a professional relationship with peers, management, other staff, and members through cooperation, mutual trust and respect

Perform other duties as assigned

* These items pertain to our military and/or overseas operations only

SKILLS AND/OR QUALIFICATIONS:

Able to communicate and effectively interact in a clear and concise manner in person, over the phone, and in writing.

Must be detail oriented and have a basic understanding of math and money

Able to perform detailed functions quickly and accurately

Basic computer skills and familiarity with computer programs such as Microsoft Word and Excel

Typing skill desirable with emphasis on accuracy

Aptitude for mathematical and clerical procedures

Previous related experience desirable

CRITERIA:

High School diploma or equivalent

Able to work weekends in support of branch operations and marketing events, as needed

Able to travel to attend training sessions and/or augment other branch offices, as needed

PHYSICAL REQUIREMENTS:

Use computer and operating systems to include; keyboard, mouse, monitor, printers, scanners, and other peripherals devices

Sit for lengthy periods of time, move from one work area to another, bending and reaching, and lifting up to 40 pounds

Answer phones, perform typing/keyboarding functions and complete written communications

Count currency and process coin

Service Credit Union and its employees are required by federal regulations to comply with anti-money laundering laws and initiatives, including the Bank Secrecy Act and regulations promulgated by the Office of Foreign Assets Control. Training will be provided to all credit union employees on compliance with these regulations. As a condition of employment, all employees must certify that they have received the training provided by Service Credit Union and understand that they are required to comply as a condition of employment with these regulations.

Job Type: Part-time

Experience:

  • Customer Service: 1 year (Preferred)

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