Member Service Representative 1 – Deltona Fairwinds Credit Union Fairwinds Credit Union 59 reviews

Achieves Results

Delivers timely, accurate, thorough and high quality work. Sets clear, measurable and realistic goals and holds self and others accountable

for achieving them; stays with plan of action until objective is achieved.

Accurately manages cash drawer and properly balances to established procedures.

Processes transactions accurately and maintains a detailed record of daily work.

Follows established procedures and guidelines when executing any member request to ensure accuracy.

Demonstrates exceptional member service at all times and abides by the FAIRWINDS Way Standards.

Serves as a member advisor, identifying products or services that will help meet members’ financial needs.

Consistently meets or exceeds service standards and referral goals set by the branch management team.

Identifies fraudulent activity and works with branch management to prevent potential losses to member/credit union.

Serves in other capacities as assigned including: safe deposit attendant, ATM balancing, night drop deposits, new account opening,

and concierge desk duties.

Models the FAIRWINDS Way

Acts as trusted advisor and advocates for members to improve members’ financial well-being. Develops solutions that meet or exceed crew

or members' expectations. Makes it easy for members to do business with the credit union and for crewmembers to support each other

toward that goal. Does what’s best for the member while considering the Credit Union’s bottom line. Demonstrates product/service

knowledge and provides clear product explanations that translate knowledge into advocacy for members. Honors promises and does what

is right.

Technical/Professional Expertise

Demonstrates depth of knowledge and skill in a technical/professional area. Demonstrates proficiency with desktop software required to

perform the role.

Applies Critical Thinking

Applies reasoning and logic to ideas and situations in the course of work. Anticipates potential problems or scenarios and develops and

implements alternative solutions. Knows when to make independent decisions, when to check with others, and when decisions need to be

escalated.

Communicates Effectively

Presents information in a clear and concise manner orally and in writing to ensure others understand ideas; appropriately adapts message,

style, and tone to accommodate a variety of audiences; Respectfully listens to others to gain a full understanding of issues; comprehends

written material.

Demonstrates and Fosters Teamwork in Service

Actively promotes cooperation and good working relationships among crewmembers. Engages team members to achieve results and serve

crew/members. Shows respect for and appreciation of others' ideas and contributions.

Demonstrates Leadership

Directs and guides self and others towards accomplishment of the FAIRWINDS vision.

Leads Self: Takes personal responsibility for doing the job well, holds oneself accountable and works towards continuous personal and professional development.

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