This position is responsible for handling inbound calls relating to patient medical records as well as assisting with request status updates from patients, attorneys or a disability agency, and other areas of need. The selected candidate is also responsible to respond to all messages by callers in the call center system. Call topics include missing authorization, fee approval or collection, change to medical records and related other matters, as needed. Close collaboration with medical records team is required.
High School diploma or equivalent.
3 years’ experience with Medical Records and/or in health care industry – HIM experience a plus.
Professional, friendly and courteous personality with high verbal communication skills. Understanding of * Customer Service telephone skills required. Call center experience a plus. Organization and time management skills and an ability to multi-task organizational detail, ability to meet deadlines, work independently, contribute to team based initiatives. Knowledge of electronic medical records (EMR) systems helpful.
Safeguard and protect patients’ right to privacy by ensuring that only authorized individuals have access to a patient’s medical information and that all releases of information are in compliance with the request, authorization, company policy and HIPAA regulations.
Ability to verify callers’ authorization to Medical Information. Review the accuracy of documentation and ensure documents reflect the details specified by the requestor.
Ability to maneuver an electronic medical records systems to obtain information quickly. Responsible for making collection calls due to request for medical records.
Provide excellent services to all callers, including co-workers, patients, and attorney law firms. Maintain a professional and positive manner at all time and respond to callers’ need.
Various duties as assigned by the Supervisor.
Upstream Rehabilitation is an Equal Opportunity Employer.