Medical Receptionist – Edina, MN 55435

GENERAL SUMMARY OF DUTIES:

Responsible for greeting, scheduling and checking-in patients.

REPORTS TO: Operations Manager, Support Staff.

SUPERVISORY RESPONSIBILITY: None.

ESSENTIAL FUNCTIONS:

  • Greet patients, check photo ID’s, answer phones and schedule patient exams.
  • Verify patient information and copy insurance documents.
  • Scan documents into Centricity.
  • Contact patients to confirm appointment time and exam preparation.
  • Print charts for next day.
  • Print CD’s and reports for patient’s (responsible for obtaining “Release of Medical Information” from patient).
  • Look up labs and reports in Excellian.
  • Responsible for handling all 911 calls and directing EMT’s where to go.
  • Assist radiologists, clinic staff, referring clinics and patients on scheduling issues.
  • Act as a back-up for Schedulers, Tech Assistants and/or Radiology Assistants.
  • Incorporate company values into daily interactions with internal and external customers.
  • Other duties may include, but are not limited to general clerical tasks, training employees (if a senior receptionist is not available), stocking and/or ordering department supplies and assisting in other departments.

CONDUCT REQUIREMENTS:

Demonstrate responsibility, honesty, integrity, and regard for the privileges, rights and property of patients and employees in accordance with the highest ethical standards.

HIPAA REQUIREMENTS:

Responsible and accountable for protecting the privacy and confidentiality of Protected Health Information (PHI) and Electronic Protected Health Information (EPHI) pertaining to patients and employees.

EDUCATION:

H.S Degree or equivalent required.

EXPERIENCE:

6 months receptionist, scheduling or customer service experience in a medical setting preferred.

LICENSURE/CERTIFICATION:

HUC or related medical administrative certification preferred.

KNOWLEDGE/SKILLS/ABILITIES:

  • Knowledge of medical terminology preferred.
  • Excellent customer service/patient care skills required.
  • Ability to prioritize tasks; work independently and in a team required.
  • Excellent verbal and written communication skills; effective communication with patients, referring clinics, employees, supervisors and the radiologists required.
  • Must be detail oriented.
  • Demonstrate knowledge of safety-related work behaviors to ensure a safe work environment.

COMPUTER SKILLS:

Must be competent in using a computer keyboard, email and medical scheduling systems.

DAILY PHYSICAL DEMANDS REQUIRED FOR PERFORMING ESSENTIAL FUNCTIONS

OF THE JOB:

Work pace: Varying Pushing/Pulling: 1-33% up to 40+ lbs.

Keyboarding: 5-6 hours Bending: 1-33%

Gripping/Grasping: 1-33% Twisting/Turning: 34-66 %

Reaching: 34-66% Kneeling/Squatting: 1-33%

Repetitive Motion: 67-100% Sitting: 67-100%

Lifting/Carrying: 1-33% up to 9 lbs. Standing/Walking: 1-33%

Normal office equipment will be used a daily basis.

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