Level 1 Desktop Support Specialist Aptonet, Inc Aptonet, Inc

Level 1 Desktop Support Specialist
LOCATION
Marietta, Georgia 30067
JOB DESCRIPTION
The Level 1 Desktop Support Specialist is responsible for day-to-day technical support of our client supported locations. Under limited direction, the Level 1 Desktop Support Specialist will perform the following job duties:

  • Maintain exceptional customer service to all end users and internal staff.
  • Respond to service requests and incident reports in a timely basis.
  • Monitor the infrastructure for problems and outages and proactively resolve those issues identified.
  • Participate in projects with high operational, tactical, technical or business impact.
  • Maintain Service Levels (SLAs) Adherence.

REQUIREMENTS

  • A+ certification
  • Minimum 3 years working in a multi-tiered, centralized help desk environment
  • Ability to answer and document moderate support call / e-mail volume; including, but not limited to troubleshooting laptops, terminals, desktops, printers, FAX machines, copiers, and phone systems.
  • Microsoft AD management experience
  • Expertise in configuring and supporting Thin Client and laptop configurations
  • Ability to create concise, user-friendly documentation
  • Excellent communications and customer service skills
  • Experience supporting Microsoft Office 365
  • Experience supporting Microsoft Windows 7 and 10
  • Shift Flexibility
  • Hours of operation are 7:00am-6:00pm, Monday-Friday.
  • Saturday shift (9:00am-2:00pm) required, approximately every 5 weeks

PREFERRED KNOWLEDGE & EXPERIENCE

  • Experience with TCP/IP networks; and Internet configurations
  • Experience with Citrix
  • Experience with TeamViewer
  • Experience with Mimecast
  • Experience with Palo Alto
  • Experience with Remedyforce
  • Experience with Symantec Ghost software and VEEAM
  • N+, MCSE or MCP Certifications
  • Associates or bachelor’s degree
  • Project Management
  • AD Scripting
  • MacBook / Apple Experience
  • Genesys Phone System
  • Linux OS

Job Type: Full-time

Pay: $14.00 – $24.00 per hour

Benefits:

  • 401(k)
  • Dental insurance
  • Disability insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 10 hour shift
  • 8 hour shift

Education:

  • High school or equivalent (Preferred)

Experience:

  • Windows: 3 years (Required)
  • Active Directory: 3 years (Required)
  • Office 365: 3 years (Required)

Work Location:

  • One location

This Job Is:

  • A job for which military experienced candidates are encouraged to apply
  • Open to applicants who do not have a college diploma
  • A job for which people with disabilities are encouraged to apply

Benefit Conditions:

  • Waiting period may apply

Work Remotely:

  • Temporarily due to COVID-19

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