Lead Admission Coach – Kirkland, WA 98034

Lake Washington Institute of Technology (LWTech), located 15 miles northeast of Seattle, is the only public institute of technology in Washington state and has provided high quality education since 1949. We offer 8 applied bachelor’s degrees, 43 associate degrees and 91 professional certificates in 42 areas of study, including STEM-focused programs in Science, Technology, Engineering and Math. LWTech is located within the city of Kirkland, which is home to companies such as GoDaddy, Google, Astronics and EvergreenHealth, and the college is within minutes from Microsoft and Nintendo. LWTech was recognized by the Aspen Institute as one of the top 150 two-year colleges in the nation in 2018 and is proud to be a Military Friendly School.

LWTech is committed to increasing its cultural diversity with an emphasis on equity and inclusion among its staff and faculty. We serve a student population of 6,500 that come from a variety of backgrounds. We strongly value diversity and are working to improve access and successful educational outcomes for all students. We are actively seeking applicants that will help to balance our employee workforce to align with our students and community. Questions regarding the College’s commitment to diversity and our campus culture may be directed to Human Resources. Equity, Diversity, Inclusion Council page

The Admission Coach office functions to provide direct support to prospective students who are interested in Lake Washington Institute of Technology. The Lead Admission Coach provides support to these prospective students in navigating the college admission and enrollment process. This includes assisting with exploring the college’s academic and support options, completing the online admission application, making referrals to Assessment, Advising, Financial Aid, and other student support services, as well as managing prospective student inquiries made via email, phone, and in-person. The person in this position must use independent judgment and decision making skills to interpret and apply rules and procedures in specialized admission/enrollment functions.

Supervision is general and this position must exhibit routine self-motivation and reliable follow-through on all tasks. This position may assign or direct work activities of employees of lower classification, determine priorities as necessary, and check processes and completed work for accuracy. This position reports to the Assistant Director of Student Development.
ESSENTIAL FUNCTIONS:

  • Provide superior customer service to prospective students at the college
  • Ensure that all incoming students receive admission coaching that culminates in a customized “intake and enrollment plan”
  • Monitor and respond to designated Admissions Coach email, phone, and other communication functions
  • Accurately enter, monitor, and report admission data and perform related tasks consistent with office procedures, college policies and state agency requirements
  • Maintain accurate reports of visitors to college in institutional CRM database (Radius)
  • Provide tours and information sessions as needed
  • Provide employees with guidance related to admission coaching procedure and general expectations
  • Input and maintain confidential student data using various technology applications, systems and software, including the Student Management System, web services, and intranet applications
  • Follow all SBCTC, college, and other procedures standard to a professional admission, registration, and records office environment
  • Process admission applications using the WA CTC student management system
  • Process registration forms using the WA CTC student management system
  • Prepare reports for assistant director related to admission coaching and yield
  • Review entries and documents prepared by others to insure accuracy
  • Maintain and monitor annual, quarterly, and daily office calendar, using it to coordinate accomplishment of all tasks in the office
  • Maintain departmental Web site and information flowing from office into college Web sites
  • Help maintain security of passwords, keys, system and office access, and entry into the file room
  • Support and direct work activities of assigned employees of lower classifications, including work-studies and temporary employees, assisting with scheduling, lunch and break relief, etc.
  • Regular and satisfactory attendance and punctuality
  • Other duties as assigned

QUALIFICATIONS:

  • Combination of experience and formal education that allows the candidate to (for most competitive candidates this looks like 2 or more years of experience in a similar position and a minimum of an associate’s degree):
    • Provide superior customer service to students and colleagues
    • Consistently use excellent interpersonal, oral and written communication skills
    • Work successfully with individuals of varied race/ethnicity, ages, backgrounds, and abilities
    • Independently organize work as needed to complete complex assignments with competing deadlines
    • Use independent judgment to solve problems
  • Experience with Customer Relationship Management (CRM) systems preferred
  • Due to the diversity of the college population, we encourage applicants who are multilingual

SUPPLEMENTAL INFORMATION: Salary range is $3,032-$3,407 per month DOQ; salary placement for current classified employees is per the classified bargained agreement. This position works 40 hours per week. Schedule to be determined by the Assistant Director of Student Development. Medical, dental and insurance benefits are provided as currently administered under Public Employees Benefits Board; State Retirement Plan; vacation and sick leave begin to accrue at the rate of 1 prorated day per month, dependent on percent of full-time, effective upon employment. This is a union-covered position.

Required Online Application Materials

Online application

Current resume

Cover letter

Responses to the supplemental questions included in the online application process


Conditions of Employment

Official transcripts/certifications will be required upon employment

Job offers are contingent upon successful completion of background/reference checks


Physical/Mental Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Mobility: ability to sit, walk or stand for extended periods of time

Dexterity: fine manipulation sufficient to operate a computer keyboard, handle individual papers, write and take notes and/or prepare materials or equipment

Lifting: frequently lift, carry, push, pull, or otherwise move objects up to 10 pounds Hearing/Talking: ability to hear normal speech, speak and hear on the telephone, and speak in person

Emotional/Psychological Factors: ability to make decisions and concentrate, frequent contact with co-workers, as well as the public

Visual Requirements: close vision sufficient to read files, documents, and computer screens and do close-up work; ability to adjust focus frequently


Environmental/Work Conditions

Frequent use of office equipment

Exposure to weather; corridors between building are located outdoors


Eligibility Verification

If you are hired, you will need proof of identity, and documentation of U.S. citizenship or legal authorization to work


Affirmative Action Statement

Lake Washington Institute of Technology is an equal opportunity employer. Women and minority groups are strongly encouraged to apply. Lake Washington Institute of Technology does not discriminate on the basis of race, color, national origin, sex, disability, age, religion, sexual orientation, gender identity, gender expression, creed, disabled veteran status, marital status or Vietnam-era veteran status in is programs and activities. Questions regarding the College’s Affirmative Action Policy may be directed to the Meena Park, Executive Director of Human Resources, Affirmative Action Office/Title IX Coordinator, (425) 739-8212.

Jeanne Clery Statement: Notice of Availability of Annual Security and Fire Safety Report:
In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act of 1998, and as a part of the College’s commitment to safety and security on campus, Lake Washington Institute of Technology(LWTech) reports the mandated information about current campus policies concerning safety and security issues, the required statistics, and other related information for the past three (3) calendar years. LWTech’s Annual Safety Report (ASR) is available online at www.lwtech.edu/about/campus-safety/.

To obtain a paper copy of the report, please visit the LWTech Safety Department located in the East Building at 11605 132nd Avenue NE Kirkland, WA 98034.

CORRECTIONS OR EXTENDED NOTICES

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