Launch Import Specialist – Richardson, TX 75080

Summary of Position:

The Launch Import Specialist will work with new accounts to ensure their long-term success by assisting with the initial implementation and fostering adoption of the Service Autopilot system and its utilization. This position will play a key role in establishing the solid foundation that drives new Members future successes.

Duties and Responsibilities:

  • Lead account launches, partner with Sales, Support, Training, and Development teams to ensure integrity of implementation process
  • Conduct needs assessment for new Members to understand what features and functions are being requested and provide proper internal direction to accomplish those outcomes
  • Troubleshoot and resolve all issues related to the data migration process
  • Oversee data conversion of onboarding process and document Member interactions
  • Perform scheduled check-ins via phone call and email to ensure successful implementation and adoption
  • Provide ‘Voice of the Member’ to leadership with product bugs or enhancements and competitive insights
  • Stay current on new functionality, software changes for releases, and emergency hot fixes
  • Assist with initial QuickBooks sync when necessary
  • Provide technical and best practices input to support Member objectives and deployment
  • Maintain and update interactions with Members in ZenDesk or any other assigned CRM

Qualifications:

  • Must have at least 2 years of experience in a client-facing implementation/onboarding role
  • Exceptional customer relationship building skills
  • Highly-organized and strong ability to multi-task
  • Strong Microsoft Excel and Microsoft Access skills required
  • Must be able to learn and adopt and demonstrate proficiency in new programs
  • Strong interpersonal and cross-functional team skills
  • Must have a track record of delivering projects on time
  • SQL experience preferred

About Service Autopilot:


Service Autopilot is a quickly growing, successful 80+ person software company. We are quickly establishing ourselves as the go-to company for the Field Service industry. Our Members find our software to be an invaluable tool in managing and growing their entire business. We (and our software) are different from our competitors and we are determined to change the industry we serve. As a company, we absolutely intend to offer the best high-quality software and customer service in the industry.

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