IT Support Technician – Brentwood, TN 37027

Our company, headquartered in Brentwood, TN, is seeking an IT Support Technician to join our growing operation. This position will serve as a first responder to support tickets from remote end users and perform occasional on-site service for clients. This team player will report directly to the Director of IT and participate in internal round-table discussions. This is an entry-level position with great opportunity for growth and development.

After 90 days benefits of this position include paid company medical, paid time off and holidays, and a flexible work schedule.

Assignments may include:
· Acting as a first responder to technical support for users with workstation & network issues

· Initial troubleshooting and escalation of issues

· Document and communicate status updates of tickets

· Document processes and procedures

· Remote support and administration of users and servers

· Minimal travel to client locations for onsite support

· Other duties may be assigned as needed

· Occasional shared On-Call duties during peak busy periods

Required Skills:
· Associates degree in a computer technology field or demonstrated equivalent related experience

· 2+ years of customer service experience

· Strong working knowledge of Windows 7 & 10

· Strong working knowledge of Microsoft Office applications (specifically Outlook, Excel, and Word)

· Current knowledge of networking infrastructure and protocols

· Able to demonstrate basic hardware and software troubleshooting skills

· Outstanding personal communication skills, both verbal and written with end users and management

· Strong customer service skills with the desire to serve others

· Able to demonstrate willingness to work as a team player

· Must possess a get-it-done attitude

· The ability to prioritize on the fly

· Solid process and technical documentation skills

Preferred Skills:
· Prior help desk or technical support experience in a fast-paced environment

· Experience working with or for a Managed Service Provider (MSP) is a plus

· Experience working with Public Accounting firms is a plus

· Experience with Healthcare IT is a plus

· Knowledge of Windows Server and related services is a plus

· Knowledge of Office 365 and Azure is a plus

Job Type: Full-time
Salary: DOE

Job Type: Full-time

Salary: $40,000.00 to $50,000.00 /year

Work Location:

Benefits:

  • Health insurance
  • Dental insurance
  • Vision insurance
  • Paid time off
  • Flexible schedule
  • Professional development assistance

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