IT Help Desk Technician – San Diego, CA 92122

San Diego based managed service provider is looking for a Help Desk Technician with strong troubleshooting skills, understanding of industry best practices, and an extraordinary passion for customer service excellence. The Help Desk position will focus on providing level 1 technical support and be introduced to more level 2 items as trust and ability grows.
QUALITIES REQUIRED:

  • A passion for helping non-technical end-users.
  • A strong willingness to learn, improve and take feedback from the team.
  • Excellent verbal and written communication skills. Keeps end users, associates and management updated all the time.
  • Excellent time management, and multitasking skills.
  • Attention to detail and quality of work.
  • Adeptness at utilizing resources and finding solutions.
  • Strict about updating documentation and ticket notes

SKILL SET REQUIREMENTS:

  • Excellent troubleshooting knowledge of Microsoft Windows 7 and 10 / Mac OS X / iOS.
  • Administration / Setup of Microsoft Office 365 & Google Apps
  • Working knowledge of Active Directory, Domains, & Group Policies
  • Anti-Virus, Anti-Spam, and Anti-Malware/spyware solutions.
  • Understanding of virtualization concepts such as ESXI, Hyper-V
  • Ability to configure network printers
  • Basic understanding or ability to setup routers / switches and wireless access points.
  • Experience with a help desk ticketing system
  • Experience with RMM software (Kaseya, Automation, etc) is a bonus

MINIMUM EXPERIENCE REQUIRED

  • Two years experience in a Help Desk, troubleshooting, maintaining and installing the technologies listed above.
  • Valid CA state driver’s license
  • Reliable vehicle / non motorcycle

TYPE & COMPENSATION

  • Full time
  • Salary + bonuses for performance + health insurance + PTO

Job Type: Full-time

Salary: $45,000.00 to $50,000.00 /year

Experience:

  • relevant: 2 years (Preferred)
  • Information Technology: 2 years (Preferred)
  • Help Desk: 1 year (Preferred)

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